Client Services Analyst

Employer
IHS Markit
Location
Raleigh, USA
Salary
Competitive
Posted
May 04, 2022
Closes
May 18, 2022
Ref
14757500
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
The opportunities are limitless. You will have ability to grow organically within a global, industry leading company. You will have the opportunity to be part of a expanding team at IHS Markit which services Investor Relations - a unique space that requires an enthusiastic individual who can develop and maintain client relationships, work with product management to enhance the product to improve the commercial offering, and promote IHS Markit's brand and reputation for world class products and client service in the local market. You will gain an overall understanding of Client Service, Product Management, Sales, Training, Marketing, and Data while working with streamlined and sophisticated software, data and clients.

What you'll work on:
  • Provide comprehensive support and service to customers in order to ensure retention, increase sales opportunities and grow the client spend of IHS Markit's products and services.
  • Work with and liaise with other members of a designated account, to drive growth and retention activity, and to develop positive client relationships. Establish and build strong working relationships with business leaders and key internal stakeholders and work teams to ensure the successful delivery of services to your clients.
  • Follow proactive strategies to support clients in the following areas: training sessions, leading on-site meetings and account reviews, offering continuing product education, presenting best practices for Investor Relations workflow, and delivering extraordinary customer service via email and phone communication as well as face to face meetings.
  • Engage with clients on a daily basis in order to exceed the expectations set for monthly/ quarterly key performance indicators regarding calls, emails, meetings, and sales opportunities.
  • Demonstrate leadership qualities and serve as a resource to other members of the Account Management team.
  • Manage a portfolio of accounts by developing key account plans and implementing a targeted strategy
  • Master the portfolio of products offered and supported by Corporate Account Management
  • Understand the Investor Relations industry and the job functions of your clients in order to become an invaluable resource to your clients and to facilitate the appropriate response to client needs
  • Troubleshoot client issues and work with internal and external groups to solve client problems, and communicate effectively through resolution.
  • Document written and verbal communication in our internal CRM system.
  • Provide constructive and actionable client feedback to Product Management or other departments with regard to product requirements and enhancement requests and ideas
  • Continuously work to promote IHS Markit's products and identify sales opportunities
  • Prepare customized spreadsheets with detailed quality assurance, and perform data entry tasks ensuring all details meet the specified requirements.


Qualifications:
  • Financial industry knowledge & interest
  • Excellent written and verbal communication skills and an outstanding customer service orientation
  • Results driven, detail-oriented, and a motivated self-starter
  • Strong organizational skills and ability to manage multiple tasks
  • Strong analytical & independent problem-solving skills
  • The ability to work well both independently and within a team
  • The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately
  • Strong proficiency in Microsoft Word, Excel, and PowerPoint, and the motivation to learn new applications
  • Bachelor's degree in Finance, Economics, Management, Business Administration, Marketing or relevant field
Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here .

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, in order to comply with applicable federal, state, and local vaccine mandates (including those in place for US federal contractors), US employees may be required to provide proof of being fully vaccinated, unless they have been approved for an accommodation due to a medical reason, a sincerely held religious belief or another legally protected reason. T he company also participates in the E-Verify Program to confirm eligibility to work in the US.

For information please click on the following links:

IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency Current Colleagues

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.
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