Associate, Human Resources

About Us:

We are PIMCO, a leading global asset management firm. We manage investments and develop solutions across the full spectrum of asset classes, strategies and vehicles: fixed income, equities, commodities, asset allocation, ETFs, hedge funds and private equity. PIMCO is one of the largest investment managers, actively managing more than $1.91 trillion in assets for clients around the world. PIMCO has over 2,800 employees in 17 offices globally. PIMCO is recognized as an innovator, industry thought leader and trusted advisor to our clients.

PIMCO is one of the world's premier fixed income investment managers with thousands of professionals around the world united in a single purpose: creating opportunities for our clients in every environment. Since 1971, we have brought innovation and expertise to our partnership with the institutions, financial advisors and millions of individual investors who entrust us with their assets. We aspire to cultivate performance and leadership through empowering our people, diversity of thought, and a commitment to an inclusive culture that engages in our global communities.

Position Description:

What's the Role?
The HR Associate role requires a high degree of professionalism, organization, and detail orientation, coupled with the ability to multitask and prioritize. This role will execute and provide day to day support to employees and managers in a variety of areas including onboarding, employee engagement, and learning and development.

Responsibilities:

• Provide support on HR special projects and initiatives as assigned
• Work closely with HR colleagues to support the business, in order to bring about best practices and ensure consistency in HR support
• Participate in the coordination and maintenance of accurate employee data in our systems (i.e. Workday)
• Coordinate resources/support to ensure on-time delivery of projects and programs
• Partner with HR colleagues to execute business-specific efforts
• Work collaboratively to improve efficiency and consistently execute HR business processes
• Provide support for various HR lifecycle activities including, but not limited to, midyear and end of year performance review process, goal setting, etc
• Assist with onboarding and offboarding process
• Respond to inbound team inquiries via ServiceNow; handle employee questions with timely and accurate responses, trouble shoot and escalate as appropriate
• Provide thoughtful, accurate and timely information to HR colleagues and employees, managers, and business leaders
• Provide inquiry-related data and insights on themes to improve the employee experience
• Collaborate to optimize and automate various HR processes

Position Requirements:

Qualifications:

• Affinity for technology, ability to think with a "tech mindset," and interest in or knowledge of new HR technologies such as Workday & ServiceNow
• High level of integrity; ability to handle confidential information ethically, professionally and appropriately
• Thrives while working under pressure in a fast-paced environment with a sense of urgency for all requests
• Excellent written and verbal communication skills, and ability to synthesize complex processes down to simple, actionable steps
• 2+ years of experience in human resources learning or talent development
• High attention to detail, accuracy, and thoroughness
• Strong critical thinking skills - ability to exercise judgement and take initiative
• Ability to manage and prioritize multiple work streams simultaneously; displays results orientation
• Willingness to embrace new HR technologies and changing processes
• Ability to balance working independently, proactively, and under pressure to meet frequent deadlines, with working collaboratively amongst team members and colleagues
• Proven ability to provide excellent customer service
• Ability to learn quickly
• Exhibit intellectual curiosity and resourcefulness to find additional information to better understand issues and topics at hand and uses this information to present thoughtful new ideas

Preferred Qualifications*:

• Bachelor's Degree
• Experience with ServiceNow and Workday
• Proficiency in MS Office (Outlook, Excel, Word, PowerPoint)

*We encourage individuals to apply even if their experience does not exactly match the qualifications. PIMCO values diverse backgrounds and fresh perspectives and we look forward to hearing how your skills may align with this role.

Benefits:

PIMCO is committed to offering a comprehensive portfolio of employee benefits designed to support the health and well-being of you and your family. Benefits vary by location but may include:

• Medical, dental, and vision coverage
• Life insurance and travel coverage
• 401(k) (defined contribution) retirement savings, retirement plan, pension contribution from your first day of employment
• Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs
• Community involvement opportunities with The PIMCO Foundation in each PIMCO office