Messaging & Collaboration Technical Engineer

Employer
Schroders Investment Management
Location
Singapore, Singapore
Salary
Competitive
Posted
May 08, 2022
Closes
Jun 07, 2022
Ref
13041729
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Who we're looking for

Schroders is looking to recruit a dynamic senior engineer who can demonstrate enthusiasm, maturity, and skill to be responsible for the Digital Workplace across the Schroders group. The team's aim is to delight our colleagues & customers. The successful candidate's responsibilities will include supporting the Collaboration engineering and support teams, providing end to end solutions, and owning escalations to the engineering team. You will have a technical mind set with a global vision to allow you to consult to the business.

The Collaboration Engineer will report to the regional lead in Singapore and works closely with global team in devising the strategic direction for the business as well as getting hands on with the architecture and support of the platforms. They will be responsible for ensuring their colleagues in the business have the most up to date tools available to them within the Microsoft 365 stack so they can be productive in their jobs. These tools need to be available across the end user devices in a secure and compliant manner, no matter where they are in the world. The Collaboration Team will be the key holders of the collaborations toolsets as well as the management and configuration of the mobile devices.

You will be working with 3rd parties, suppliers, and other Schroders teams to achieve the visions laid out. Good personal skills are a must in order to achieve the ambitious modernisation programmes ahead of the team

The Team

Singapore IT Infrastructure team is responsible for running all aspects of Infrastructure for Schroders APAC as well global. We have representative support personnel in most global offices. The bulk of architecture & engineering happens in London, Singapore & New York. The Messaging & collaboration engineering team has evolved over the past two years playing a crucial role in the design and delivery of the Schroders collaboration and mobility strategy. The team are responsible for all aspects of engineering as well as supporting the business in its day to day running.

What you'll do
  • Supporting and mentoring the Collaboration engineers around the globe
  • Giving input to training paths for required skills to drive development and success within the team
  • Working with the Capability Lead to make sure colleagues in the business get value for money out of the toolsets available in the Microsoft 365 suite
  • Manage the existing Messaging Infra
  • Driving a "Cloud First" strategy within the business with the aim to have a zero-hardware footprint
  • Maintaining the remaining on-premises environment and keeping it up to date and compliant to IS standards
  • Driving the lifecycle management of the collaboration solutions
  • Working with colleagues in other teams to bring synergy to the Schroders solution offerings
  • Consult with 3rd parties to get the best of breed technologies, implementations, and resolutions
  • Ensuring the business is operating within its licensing bounds and reporting shortfalls to the Capability Lead
  • Being cognisant of the budget and the team's expenditure on technology
  • Implementing sufficient capacity planning and insights for the solutions in play
  • Keeping designs and governance documentation up to date
  • Working closely with Information Security to ensure continued high levels of Security are maintained
  • Being aware of regional and global regulations, keeping Schroders true to their compliance requirements
  • Work closely with the Application Developers, Desktop Engineers, Project Managers, Information Security and Digital teams to deliver and support the Schroders digital workplace applications are delivered in a timely manner
  • Proactively own incidents, problems or issues adhering to SLA's and OLA's where relevant
  • Be part of an on-call rota to support the environment out of hours


The knowledge, experience and qualifications that you will need
  • At least 5 years of hands on experience supporting large messaging environments within an MNC environment
  • Experience working in a financial services
  • Experience in design and implementing enterprise level Microsoft 365 (Teams, SharePoint, OneDrive, Office Apps, Intune, Azure Active Directory, etc.) collaboration solutions
  • Ability to maintain a high awareness of industry issues and trends - particularly with regards to accessibility, usability, and related emerging mobile technologies and frameworks.
  • Experience in putting together documentation (e.g., instructional & technical specifications), code samples and tutorials for enterprise and community users
  • Experience in handling contract negotiations with vendors
  • Understand the importance of metrics and statistics when measuring performance & capacity
  • Experience working in a high-pressure environment where uptime is key

Technical skills that you'll need
  • Adept in architecting technical solutions
  • Ability to author high quality technical documents
  • In-depth knowledge of:
    • Exchange 2016 or later
    • Enterprise vault or any other email archiving and journalising solutions
    • Mimecast, Iron port or any other email security gateway products
    • Mobile Application Development Management
    • Mobile Application Management
    • Mobile Device Management
  • Be an SME in the Microsoft 365 space
    • Exchange Online/On-Premises
    • SharePoint Online
    • Teams Power BI
    • Power Automate
    • Power Apps
    • Azure AD
    • Intune
    • DLP & Hygiene solutions
  • Understanding of:
    • Application integration and deployment
    • Apple and Android devices and their management
    • mobile device security and current trends
  • Technical understanding of:
    • MobileIron infrastructure (Core & Sentry).
    • integrating apps with Graph, BlackBerry, AppConnect SDK's

What you'll be like
  • Ability to work on multiple tasks and re-prioritise at short notice
  • Self-motivated with a drive to learn and grow
  • Accustomed to being the lead SME
  • A keen team player with the ability to work across time zones
  • Desire to care about the details
  • Enjoys solving problems
  • Able to be flexible and work under pressure and with tight deadlines
  • Willing to work on weekends or extended office hours where your support is required
  • Willing to learn and willing to train

(SIN01636)

We're looking for the best, whoever they are

Schroders is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.

As above

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