Forecast Specialist

Sobre a vaga

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTUGAL

Our Portugal offices are located in four of the country's most vibrant cities - Braga, Guimarães, Lisbon and Porto, known for their rich historical background and warm atmosphere. The teams working in Portugal cover all areas of FARFETCH, from Digital Production to Operations, People and Technology. In our Guimarães and Porto offices you can experience the latest fashion trends in our European Production sites, and in our Braga, Porto and Lisbon offices you can immerse yourself in the tech world!

THE ROLE

Reporting to the Workforce Management Lead, you will perform the global forecast process and for all forecast modeling in our WFM Software. Whilst the role will focus on developing long and medium-term forecast plans across all operational teams, there is a requirement for the Forecast Specialist to support short-term forecasting and produce reports.

WHAT YOU'LL DO

• Build forecasts scenarios from global and local perspectives, providing forecast assumptions
• Forecast incoming contact volume, AHT all other operational variables (such as outbound, shrinkage, service delivery, and attrition) to within an agreed tolerance level, ensuring that all events that affect the operation are demonstrably anticipated and considered.
• Perform the trend analysis and performance diagnostics to support decisions
• Identify the activity across all markets, studying historical data, creating recurring data classification processes to understand the intensity with which they will affect the business
• Forecast model review and updates
• Manage all WFM Software setups regarding Forecast modules

WHO YOU ARE

• WFM experience in a multi-channel customer service environment
• Experience with forecasting software's - Calabrio Software
• R Script skills, Python knowledge
• Communicate complex data in a simple, applicable way
• Microsoft excel (can maintain complex spreadsheets) skills
• Manage large volume of information
• Flexibility in schedule; must be available to work possible evenings, weekends, and holidays when needed by a global team

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program
• FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

Reporting to the Workforce Management Lead, you will perform the global forecast process and for all forecast modeling in our WFM Software. Whilst the role will focus on developing long and medium-term forecast plans across all operational teams, there is a requirement for the Forecast Specialist to support short-term forecasting and produce reports.

Entre em contato com o anunciante da vaga

Inês Silva 2°

Talent Acquisition Specialist na Farfetch

Localidade do anunciante

Greater Braga Area

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