Aladdin Business, Client Services, Analyst

Description

About this role

Your team

The Aladdin Client Services (ACS) Team tackles the hardest, most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients' businesses, and the investment management process to provide world-class customer service to our rapidly growing, global client base. We are a diverse team and we bring our unique skills and experiences to the table, but we all share a serious passion for solving tough problems and keeping our clients happy.

Are you a highly motivated professional interested in building a career in Fintech Industry? Do you want to be part of a team that shapes and improves our client's investment processes? Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges? If this sounds like you, then join the Aladdin® business.

In this role, you will:

• Solve client inquiries and help our users, who are industry practitioners at some of the world's most respected investment institutions, run their businesses on Aladdin
• Use technology to solve problems - we will teach you the skills you need to succeed, such as maneuvering relational databases and parsing product logs
• Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product
• Work on a global team, with a local presence - you will get to work with teams across the world, while still engaging with a vibrant local team

We have:

• The feel of a start-up with the backing of the world's largest asset manager
• A dynamic environment with professional growth opportunities and a welcoming employee culture
• Sophisticated clients who call on our expertise to achieve strategic objectives ranging from streamlining workflows to implementing creative and innovative solutions
• An organization that prides itself on delivering a superior user experience

You have:

• 1+ years in the financial or technology industry; client or vendor facing role preferred
• Fluency in Japanese and English
• Ability to work in a fast-paced environment with high self-assurance, positive attitude and drive
• Ability to manage multiple incidents on a varying level of priority
• Strong presentation skills and ability to tailor approach to all corporate levels
• Exceptional communication skills and strong interpersonal skills

You may have:

• Experience with performance reporting/analysis, risk analytics/modelling, portfolio management
• Experience with investment operations, such as trade settlements, corporate actions, reconciliation, and derivative operations
• Bachelor's degree (or above) in business, finance, or a related field
• Experience with query languages and databases
• Have CFA/FRM certificates or working towards these professional qualifications

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.