Employee Relations Associate

Austin, USA
Dec 29, 2021
Jan 28, 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
About Us:

We are PIMCO, a leading global asset management firm. We manage investments and develop solutions across the full spectrum of asset classes, strategies and vehicles: fixed income, equities, commodities, asset allocation, ETFs, hedge funds and private equity. PIMCO is one of the largest investment managers, actively managing more than $1.91 trillion in assets for clients around the world. PIMCO has over 2,800 employees in 17 offices globally. PIMCO is recognized as an innovator, industry thought leader and trusted advisor to our clients.

PIMCO is one of the world's premier fixed income investment managers with thousands of professionals around the world united in a single purpose: creating opportunities for our clients in every environment. Since 1971, we have brought innovation and expertise to our partnership with the institutions, financial advisors and millions of individual investors who entrust us with their assets. We aspire to cultivate performance and leadership through empowering our people, diversity of thought, and a commitment to an inclusive culture that engages in our global communities.

Position Description:

What is the role?
The GPS Employee Relations Associate will provide day to day support related to Employee Relations efforts. As the HR team continues to evolve through our HR transformation, this role will support Employee Relations leadership as they develop and execute the vision for PIMCO's Employee Relations globally. The Employee Relations team acts as advisors for the HR team for any aspect of employment related risk, provides oversight and governance for employment related policies, oversees immigration program management, and partners on special projects such as legislative or regulatory change projects.
The Employee Relations team works closely with HR leadership as well as cross-functionally across the firm (including business clients, Legal and senior leadership) while focusing on a broad range of projects. The Employee Relations team also works in close collaboration with the Inclusion and Diversity team to ensure inclusivity and the embodiment of PIMCO's core values.

• Partner with Employee Relations leadership and HRBPs to advise on and execute business-specific efforts such as performance management processes
• Monitor Employee Relations email inbox and manage timely responses with appropriate stakeholders
• Participate in all levels of coordination and maintenance of accurate employee data to support Employee Relations efforts, including but not limited to:

o Involuntary Terminations: Process information in Workday; complete all termination checklist items including drafting approvals and separation documents, filing records appropriately, managing one-time payments, and coordinating last day logistics

o Immigration: Partner with Employee Relations colleagues, HR Business Partner team and immigration counsel to support work authorization processes; explore ways to leverage technology to ensure data integrity and further enhance the business process and tracking capabilities

o Invoices: Monitor and route all legal invoices for approval via CounselLink and Readsoft systems

• Support Employee Relations leadership with special projects and process enhancements by providing input, creating presentations and proposals, exploring opportunities for technology to support business processes, and documenting new policies and changes in process
• Manage Employee Relations Inquiries by monitoring tickets in inquiry management system (ServiceNow) and respond in timely, accurate manner (1 business day) and/or liaise with appropriate internal HR partners to ensure appropriate response when necessary
• Continue build of ServiceNow to enhance capabilities for case management and reporting
• Launch Employee Relations intranet page and act as content manager
• Partner with Employee Relations leadership on religious accommodation requests including documentation and tracking
• Provide inquiry-related data and insights, including running reports and monitoring metrics, to improve the employee experience
• Work collaboratively to improve efficiency and consistently execute all Employee Relations processes
• Provide thoughtful, accurate and timely responses to HR colleagues and employees, managers, and business leaders

Position Requirements:

• High level of integrity; ability to handle confidential information ethically, professionally and appropriately
• Thrives while working under pressure in a fast-paced environment with a sense of urgency for all requests
• Affinity for technology, ability to think with a "tech mindset," and interest in or knowledge of new HR technologies such as ServiceNow & Workday
• Proven ability to provide excellent customer service with strong attention to detail, accuracy, thoroughness
• Strong collaboration skills, effective at gathering and synthesizing information from multiple parties
• Ability to multi-task, organize, and prioritize while meeting rigorous deadlines; displays results orientation
• Strong critical evaluation skills - ability to apply sound judgement and identify the root causes of problems through an expanded, holistic view vs. looking at smaller, discrete parts or at symptoms in isolation
• Excellent communication skills (verbal and written)
• Highly professional manner, with the ability to interact with employees of all levels of experience and seniority, across the organization
• Ability to learn quickly; demonstrates aptitude for learning global employment practices
• Exhibits intellectual curiosity and resourcefulness to find additional information to better understand issues and topics at hand and uses this information to present thoughtful new ideas

Preferred Qualifications:
• 2 years of related experience, preferably in an Employee Relations or HRBP support capacity
• Bachelor's Degree
• Familiarity with state and federal employment law
• Proficiency in MS Office (Outlook, Excel, Word, PowerPoint)
• Working knowledge of Workday and/or ServiceNow HR Service Delivery platform
• Flexible to work overtime as required, in-line with business needs

We encourage individuals to apply even if their experience does not exactly match the qualifications. PIMCO values diverse backgrounds and fresh perspectives and we look forward to hearing how your skills may align with this role.


PIMCO is committed to offering a comprehensive portfolio of employee benefits designed to support the health and well-being of you and your family. Benefits vary by location but may include:
  • Medical, dental, and vision coverage
  • Life insurance and travel coverage
  • 401(k) (defined contribution) retirement savings, retirement plan, pension contribution from your first day of employment
  • Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs
  • Community involvement opportunities with The PIMCO Foundation in each PIMCO office

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