Manager/Senior Manager, Training and Development (Retail Banking)

Responsibilities:

Design, develop and deliver high quality front line sales training programs and formulate enhanced competency framework
Identify skills and capabilities gaps and develop proper learning and people engagement solutions to address capabilities building needs.
Develop an onboarding strategy and implement a differentiated new hire experience
Define the digital or virtual learning strategy, partnering with various key functions and leverage industry best practices.
Work closely with internal stakeholders, external consultants and renowned training institutions to clearly define requirements, design and develop learning programs and platforms.
Develop and execute project plans, timelines, milestones and key measures for assigned deliverables and communications of designated programs or projects.
Manage program roll-out and develop toolkits that will support the roll-out of the programs.
Keep track on the progress of the core learning and development delivery and people engagement activities within PBG to ensure continuous improvement.
Prepare the reports for Operational Management, Risk Management and Regulatory Reports
Ensure all of the training programs have fully complied with internal policies as well as relevant compliance standards

Qualifications:

University graduate major in Marketing, Business Administration or related disciplines
Minimum 5-8 years' experience in training or people or competency development area in Financial Institutions or banking industry.
Hands-on experience in delivering investment training, staff activities and HR projects.
Candidate with CFP or CFA qualification is preferred
Good interpersonal, presentation and communication skills.
Well versed with MS applications, including Word, Excel and Powerpoint.
Good command of both spoken English and Chinese (including Putonghua).

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