Front Office Application Support

Job title

Equity Derivatives IT Front Office Support Analyst

Location

Zurich, Switzerland

Experience

Up to 8years

The Job duties would involve:

• Provide application support to Equities, Equity Derivatives, Fixed Income desks and other stakeholders in the areas of risk management and analytics.
• Handle service requests via calls, email, chatrooms and ticketing systems
• Provide Incident Management, Problem Management, Change Management and Release Management support for all supported applications
• Maintain application through releases, config changes, and generate MIS reports.
• Provide periodic weekend coverage and on Public holidays to support application releases, ad-hoc tasks such as Disaster Recovery testing and other BAU requests.
• Work with teams in multiple geographic locations and time zones; Attend calls and escalations; Prepare MIS reports; Drive process improvements and automation;
• Stakeholders: Front Office traders, Product Controllers, Market Risk & Scenarios teams, Platform owners, Analytics team, Middle-Office/Back-Office teams, Front Office Tools team, and other Stakeholders.

Skills Required

• Required strong experience in supporting Front Arena suite
• Required strong experience of working on UNIX and Windows systems, SQL, Fix protocol, Messaging queues, etc
• Required good experience of ITRS Geneos and Splunk along with ability to dig and understand applications logs, exceptions and errors generated by the system
• Hands on experience of ITIL tools like ServiceNow, JIRA, Confluence, GIT, SVN.
• Understanding of different exchanges, exchange connectivity and its working.
• Strong analytical & trouble shooting skills
• Required decent knowledge of financial products in any asset class (Preferred asset class - Flow & Exotic Equity Derivatives, their valuation & risk profiles).
• Required experience of working for an Investment bank and on risk management systems and front office tools. Ability to deal with FO users like Traders and Sales teams.
• Certifications like ITIL / FRM / PRM / CFA preferred but not required.
• Excellent interpersonal, communication, presentation and organizational skills required
• Overall a 80:20 mix of IT and Finance skills