Investment Operations Senior Manager

Cleveland Clinic Investment Office
Weston/Fort Lauderdale FL or Beachwood, OH
Sep 28, 2021
Oct 28, 2021
Everybody is different and we love it!
Industry Sector
Asset Owner
Employment Type
Full Time


Cleveland Clinic Overview
The Cleveland Clinic is a multispecialty academic hospital center that integrates clinical and hospital care with research and education. With more than 6,000 beds, Cleveland Clinic is one of the largest and most respected health systems nationally and internationally. The Cleveland Clinic's main campus consists of 41 buildings on 160 acres. It also operates 18 family health and ambulatory surgery centers in surrounding communities. In addition, Cleveland Clinic has affiliated facilities in Florida, Nevada, Canada, Abu Dhabi and London.

The Cleveland Clinic was founded in 1921 in Cleveland, Ohio by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. The founders wanted to form a group practice in which individual members would share clinical expertise and specialization and would dedicate themselves to the education of future medical practitioners. It would also be a place where innovations in medical procedures and practices would be encouraged through basic and applied research activities. The four founders also envisioned a corporate structure that would support their vision. It involved the oversight and direction by a separate board of community trustees in matters unrelated to patient and medical practice issues - all of this in the spirit of upholding the primary value, "Patients First."

Attentiveness to innovative research, education, and high quality treatment is of key importance. The Cleveland Clinic most recently recorded 5.9 million total visits, serving some of the highest acuity patients who come from across the United States and 147 countries around the world. As one of the largest and most respected hospitals in the country, Cleveland Clinic is consistently named as one of the nation’s best hospitals in U.S. News & World Report’s “America’s Best Hospitals” survey, with a heart and surgery program that has been ranked No. 1 each year since 1995.

Cleveland Clinic Investment Office Overview
The Cleveland Clinic Investment Office (CCIO) is stewarded by the Finance Committee and the Investment Committee of the Board of Directors. Guided by the Investment Policy Statement for each of the investment portfolios, CCIO invests across a globally diversified pool of asset classes and employs many of the world’s most successful investment managers for security selection of public and private equities, fixed income, absolute return strategies, real assets and derivative products.

CCIO is a values-driven team responsible for managing and growing the $15 billion investment portfolio. From its inception of the office in 2015, the Investment Committee and senior leadership sought to create a division of the Cleveland Clinic whose foundation is excellence and innovation. The Investment Office embraces a generalist model of investing where a team of experts are focused on delivering value to the total portfolio, engage in constructive debate, thrive on collaboration, embrace a sense of personal humility, and seek to continuously improve. The Investment Office firmly believes the most advantageous way to curate such an inclusive culture is through the hiring of diverse team members while providing a platform for the voice of each to be heard.


The Role
Manages comprehensive projects within Investment Operations utilizing detailed workflows, unique concepts and sophisticated tools. Effectively coordinates with internal and external partners synchronizing efforts for mutual success across various responsibilities while mitigating operational risk. As a Cleveland Clinic Caregiver, world class medical benefits are provided along with a culture promoting work-life balance through work flexibility and assorted opportunities for personal and professional development.

 Works within the Operations, Risks & Performance group supporting the Investment Team’s portfolio management, satisfying internal controls and improving the implementation of well-designed Investment Operation processes.

 Assists senior team members with performing Operational Due Diligence on asset managers.

 In conjunction with the Data Analytics Team, guides efficient data flows between various investment management systems including but not limited to custodian systems, Dynamo, Private I, eVestment, Tableau and Bloomberg. Assists in creating the infrastructure to leverage data to enhance investment decision making, including the monthly Portfolio Asset Allocation (PAA) discussions.

 Maintains and improves a BCP (Business Recovery Plans) and Disaster Recovery procedures; reviews, revises, and expands existing plans and protocols. Assists with performing annual risk assessment (table top) exercises as required by the enterprise to ensure CCIO’s resilience against potential new industry threats. Analyzes potential business impact of unpredictable business interruptions such as natural disasters, security breach, legal claims, and market disruptions. Collaborates with IT staff to develop and implement best practices to protect data and systems in the event of natural disasters, viruses, and hackers.

 Liaise with Tax, Legal, Accounting and Treasury colleagues to ensure policies are comprehensive, controls are adhered to soundly and processes are efficient. Uses this foundation to effectively execute investment decisions.

 Oversees and instructs day-to-day operational activities including capital calls, cash and stock distributions, regulatory/compliance documentation requests, subscription and redemption documents, liquidity modeling, and ensure healthy positions of collateral and cash. Implements on-boarding process to ensure new investments are accurately included in all internal systems and pertinent terms are tracked; reviews subscription, termination and account opening documents.

 The ideal candidate will display integrity and intellectual curiosity, be highly detail-oriented, well-organized, independently resourceful, self-motivated, possess excellent interpersonal skills and be able to prioritize in a fast paced environment.

Minimum Qualifications

Bachelor's degree in Finance, Business, Accounting, or related field. Master's degree preferred.

Pursuit of CFA/CAIA/CIPM designation is recommended. CPA preferred.

Must be able to navigate multiple assignments and bring to them to completion in an effective and efficient manner exemplifying strong problem solving, analytical and decision-making skills.
Familiar with the financial markets, multi-asset class portfolio and an understanding of finance, economics, and accounting.
Proficient with managing large amount of data.
Familiar with various investment analysis technology and asset management software systems with preferred proficiency in Microsoft Office Excel, Bloomberg, FactSet, eVestment and Dynamo, or similar systems
Strong quantitative, analytical, modeling, and written and oral communication skills.

Minimum seven years of work experience with at least three years in ODD, Investment Operations, or in a public accounting firm specializing in asset management industry.
Demonstrated ability to teach and coach less experienced team members.
Proven track record in effective relationship building skills.


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