Director, Digital Channels Product Management

Employer
BNY Mellon
Location
New York, USA
Salary
Competitive
Posted
Jul 28, 2021
Closes
Jul 29, 2021
Ref
11603873
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
COMPANY OVERVIEW: For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world's leading institutions the tools, capabilities, and services to be distinctive investors. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on tangible common equity. BNY Mellon is a leader in the world of investment services and investment management, and our businesses support the full range of stakeholders of the financial system including: Managing the custody of approximately $37 trillion financial assets of the world's leading institutional investors, hedge funds, sovereign wealth funds, and corporates Investing approximately $2 trillion as one of the largest global asset managers across a wide range of asset classes Providing collateral, liquidity, and funding for the world's largest banks through our markets franchise Serving family offices and high net worth individuals through our wealth management franchise Providing a full suite of solutions to advisors, broker-dealers, family offices, hedge and '40 Act fund managers, registered investment advisor firms and wealth managers Advising large global corporations on a range of trust and other solutions Providing integrated managed data services to asset managers BUSINESS OVERVIEW: The position requires the desired candidate to work with the different Regional / Segment heads and Core Product Heads to define and execute the cross channels roadmap for Treasury Services. The candidate will accomplish this by partnering heavily with Business / Product owners, Technology, Operations and TS Digital to build coalition around the product roadmap, ultimately to develop an omni-channel customer experience for BNY Mellon clients, drive business objectives forward to leap frog amongst competition in a rapidly-changing technology landscape. The candidate will be strategically positioned to define, develop and execute the businesses end-to-end digital channels strategy to transform the capabilities from onboarding, origination to servicing. The successful candidate is outcome-focused and has an inspiring management style that fosters collaboration and teamwork. JOB DESCRIPTION: Understand Treasury Services (TS) product strategy and develop the digital channels product vision to deliver these products through an enhanced and innovative digital experience. Develop the end to end user experience strategy across the full suite of TS channel products that touch on a significant number of products across geographies. Establishes the strategic approach for the development of digital channel capabilities and works with senior leaders to ensure functional strategies tie to business unit objectives. Collaborate closely with digital channel Product managers to develop a compelling business case with a proposal of the releases and investment requirements per release to build up sponsorship within Product, Digital, Technology and Operations senior management to articulate the importance of appropriate investments and timelines to meet the strategic business objectives to ensure that the firms stays on top of the competitive landscape and the industry environment. In collaboration with close engagement with Product heads and Business heads, determines the key products of strategic importance to the firm and the long term goals for the function to define a roadmap for digital channels that aligns to the strategic goals of the core product teams, integrating competitive research on user experience, analysis of usage metrics and business goals to drive prioritization of product initiatives / capability releases. Manages execution of the roadmap with product managers, technology and operations through the product development lifecycle from reviewing, validating scope and requirement documents, functional solution design and test results to ensure it is aligned to the end state user experience outlined in the digital channel strategy, Evaluates suggested areas for enhancement or new/innovative features and determine the most viable options to pursue working with Product, Technology and Digital. Manage cross-impacted initiatives and cross-functional stakeholder communications to set and manage expectations through effective written and oral communications. Build and present end-to-end cross digital channel line of business and product updates inclusive of current production metrics, new feature delivery planning; determines overall strategic positioning and targeted client segments to create evaluative and iterative implementation strategies using concept mapping, instituting client feedback loop techniques across channels to measure the new and existing services meet client needs. Develop appropriate internal and external marketing and communication techniques to drive and create awareness within TS and other lines of business through internal social media blogs, conducting forums, other events (Ask Me Anything, Training, workgroup sessions, etc.). Partner with Digital Channels and Core Product, Marketing, Sales and other front office teams to ensure they have the appropriate support and tools to drive adoption and utilization of digital products among the Treasury Service (TS) client base; Develop appropriate tools and measures to track client activity to understand usage behavior, monitor client satisfaction through NPS and CSAT, social media monitoring; Compile and present Channel metrics to report to TS business stakeholders periodically. Responsible for ensuring that all work conducted by subordinate team aligns necessary regulatory requirements. Works closely with Digital Channel Product Management lead to assist staff in navigating Risk, Legal or Compliance requirements. Directs, motivates and develops team members, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team. Provides feedback at the most critical times. Manages multiple teams. Work is accomplished through subordinate managers. PREFERRED QUALIFICATION: Expertise in defining and building out digital product roadmap and business models. Experience with bringing together cross-functional teams and leading execution in an agile delivery model. Proven track record of delivery and new product feature creation. Ability to influence stakeholders with diverse points of view and build coalition Strategic thinker, effective communicator with excellent written communication and presentation skills. Ability to prioritize projects and efforts according to business need and industry trends. Familiarity with Treasury Services product offerings and strong experience in cross-channel (APIs, Online Banking and Host to Host file services) deliveries. High energy, self-motivated, self-driven and ability to remain calm under intense pressure Qualifications Bachelor's degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 10-15 years of total work experience with at least 3-5 years in management preferred. Securities or financial services experience preferred. Applicable local/regional licenses or certifications as required by the business. MBA or CFA preferred. Product Leadership Certification preferred. Applicable local/regional licenses or certifications as required by the business. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-New York-New York Internal Jobcode: 70233 Job: General Mgmt / Admin Organization: Global Product Management-HR07027 Requisition Number: 2100883

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