Relationship Manager

Overview of role

Sourcing and onboarding of new clients
Understand needs, objectives and risk profile of clients
Advise clients on investment ideas / opportunities and other wealth management services and ensure investment suitability and timely execution
Regular review of investment portfolios and risk profiles with clients
Strict observance of risk and compliance / cross-border / AML issues and regulations
Ensure that we achieve excellence in our clients' experience, building lasting relationships based on high standards of service and quality advice

Key duties

Build-up, maintain and expand a network of clients, introducing them to the Schroders company and Wealth Management platform
Provide exceptional advice, service and appropriate recommendations to clients with focus on understanding their needs, objectives and risk tolerance.
Develop personalized wealth management solutions and investment ideas
Enable the client to make informed financial decisions by providing clear, relevant and timely information
Ensure a fair dealing of the customer
Regular and timely submission of progress reports, incl. existing business and prospect pipeline.
Constant and timely filing of call reports, following meetings/conversations with clients.
Communicate and work hand-in-hand with investment and treasury department, giving input for generating new investment/product ideas
Attend regulatory and in-house training session and pass regulatory licencing requirement tests
Back-up and assist other team members, while on leave or out stationed
Source and assist in organizing small-scale marketing events (Investment forums, social gatherings, sports events)
Follow-up on referral business
Observe and follow regulatory and bank's policies and procedures like advisory handbook, cross-border rules, AML guidelines, and other risk/compliance issues: diligent and prompt reporting of irregularities/red flags to line manager/compliance officer
Keep updated on latest developments on capital markets and the industry
Represent the Schroders brand and values in the market

Requirements

At least 8-10 years' relevant experience in wealth management investment advisory / sales
Recognized university degree and relevant CACS certification
Proven track record in client acquisition and retention success
Disciplined, with deep understanding of Compliance and Regulatory framework of the industry
Extensive investment product and market knowhow
Strong relationship management and sales skills
Driven, client-oriented with strong business acumen
Proficient, proactive whilst collaborative
CFA charter-holder a plus

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