Client Onboarding Support Team Leader

Credit Suisse
Pune, India
Apr 06, 2021
Apr 13, 2021
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.

We Offer
This role will be supporting Client Onboarding Services function for APAC Private Baking business. Your responsibilities include:
• Performing the Client On-Boarding support activities including but not limited to
1. Data Capture and validation into the systems
2. Documentation checks
3. Background checks using the approved databases.
• Perform Supervisory activities on the Client Onboarding Support team including but not limited to managing team's daily volume, service levels, key results indicators, key risks indicators, monitoring teams performance against key metrics and performance objectives.
• Uphold the highest standards of control, always keeping data integrity in mind while carrying out day-to-day tasks.
• Have upto date knowledge on policies, processes and procedures of the bank from time to time including the KYC requirements.
• Intensify risks and issues to the management on timely basis.
• Provide support on ad-hoc activities or newly allocated tasks as and when assigned by the management.
• Coordinating with on-shore and off-shore processing teams, team leaders, location heads for BAU as well as ad-hoc tasks/ projects from time to time.
• Maintaining relevant procedural documentation and ensure procedures are updated on a timely basis.
• Build and maintain an environment of robust team work with solid focus on controls as well as efficiencies.
Your future colleagues
Be part of Client Onboarding Services (COBS) team in APAC Business Processing Services (BPS) which is a one stop shop that supports Front Office with the relationship onboarding process.
The department values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global cultural values.

You Offer

You are required to possess the below skills
  • At least 5 years of relevant experience in KYC/CDD documentation experience in Private Banking / Wealth Management
  • Have a reasonable understanding of general KYC requirements. Knowledge of in Asia specific (MAS, HKMA and/or AUSTRAC) requirements will be an advantage
  • Have acquired relevant academic qualifications: University Graduate or post graduate degree with Bachelor or masters of Law/ Accounting / Finance / Business / Economics or Professional qualifications such as CA, CFA, CWA, or CS will have an advantage.
  • Have a pro-active and self-starter with can-do attitude. Exhibit strong analytical ability and problem solver who can think out of the box.
  • Teammate who is committed to service delivery excellence and always has the bank and clients' best interests in mind
  • Demonstrate the capability to build and maintain productive relationships at all level with key internal clients including business, operations and colleagues in Compliance and Regulatory Affairs
  • Possess the ability to multi-task and work under pressure
  • Proficient in using MS Office applications including but not limited to MS Word, Excel, PowerPoint and Access
  • Understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.
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