Client Service Intern

Shanghai, China
Mar 26, 2021
Apr 10, 2021
Industry Sector
Finance - General
Employment Type
Full Time
Position Overview

We are currently seeking an intern to join the Index Client Service Team under our Client Coverage organization in Shanghai. The successful candidate will be with the team for 6 to 9 months.

Scope of Responsibility

The successful candidate will be part of the APAC Client Service team catering to the inquiries raised by MSCI global clients in the field of finance and investment raised during APAC hours. Said candidate will provide support to clients in their use of MSCI's Index products. His responsibilities include but not limited to:

(a) Learn and understand the different MSCI Index products and methodology

(b) Learn and understand the various market and financial concepts used in MSCI Index products

(c) Analyze, understand and competently address clients' queries, concerns and requests using combined knowledge of MSCI Index products and financial concepts

(d) Assist clients in navigating and researching index-related materials/resources stored in MSCI's Client Support Site

Specific Knowledge/Skills

• A self-starter and highly motivated, ability to work individually and within a team

• Basic understanding of international financial institutions and global financial markets

• Demonstrated basic understanding of financial topics, such as: financial ratios, market portfolio construction, and benchmark creations

• Strong analytic, quantitative, and problem-solving skills

• Excellent verbal and written communication skills in English

• Adept in the use of Microsoft Office and tools

• Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines

• Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines

Desired Experience

• 0-1 year' relevant working experience

• Past experience in client facing servicing capacity (via email and phone) is a plus

• Past experience in serving external financial institutional clients is a plus

Desired Qualifications

• Undergraduate Degree in finance, economics, or other quantitative fields is desired.

• Master's Degree in Business Administration or equivalent is a plus.

• Either completed, studying or have interest in completing/studying a Finance related professional qualification e.g. CFA, FRM is a plus.

Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

To all recruitment agencies : MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.
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