HR Operations Manager (12 Month FTC)

Expiring today

London, United Kingdom
Apr 09, 2021
Apr 11, 2021
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
About Us:

We are PIMCO, a leading global asset management firm. We manage investments and develop solutions across the full spectrum of asset classes, strategies and vehicles: fixed income, equities, commodities, asset allocation, ETFs, hedge funds and private equity. PIMCO is one of the largest investment managers, actively managing more than $2.21 trillion in assets for clients around the world. PIMCO has over 3,025 employees in 20 offices globally. PIMCO is recognized as an innovator, industry thought leader and trusted advisor to our clients.

PIMCO is one of the world’s premier fixed income investment managers with thousands of professionals around the world united in a single purpose: creating opportunities for our clients in every environment. Since 1971, we have brought innovation and expertise to our partnership with the institutions, financial advisors and millions of individual investors who entrust us with their assets. We aspire to cultivate performance and leadership through empowering our people, diversity of thought, and a commitment to an inclusive culture that engages in our global communities.

Position Description:

PIMCO’s Human Resources team partners with internal clients and external parties to provide best in class support in recruiting, compensation, workforce analytics, and talent development as well as serves in an advisory capacity to business leaders on human capital strategy and management. PIMCO recently completed the buildout of the Global People Services (GPS) team to deliver a premium HR experience to PIMCO employees through all career stages via online portal, expert guidance, and exceptional HR support. GPS focuses on innovation and continuous improvement in processes in a scalable and data-driven way. Within this global start-up, you will have the opportunity to help inspire change, improve client engagement, and deliver a premium HR experience to PIMCO employees.

What’s the Role?
We are seeking a GPS EMEA HR Operations Manager (limited contract to cover maternity leave), this role will provide personalized support and solutions regarding HR processes and solve day to day workplace matters as they pertain to employees globally. Based in either Dublin, UK or Munich (candidate dependent), you will report directly to the Head of GPS EMEA and directly manage the GPS EMEA AskHR Associate with potential for additional management responsibilities within the GPS EMEA function. You will participate in and manage projects to integrate technology, processes, procedures, and training ensuring effective implementation and delivery, shaping the way the team operates now and in the future. You will network across the different disciplines within HR and across the GPS team globally. Additionally, you will contribute to the team’s focus on continuous improvement by finding opportunities and supporting implementation of process and technology changes.

• Drive day-to-day management of GPS EMEA AskHR Associate in partnership with the global team
• Build out Recruiting Operations Function for EMEA with potential for additional management responsibility
• Monitor, track and report on EMEA GPS AskHR SLA metrics, providing input on metrics to the Global People Service Lead â€" EMEA and global team
• Identify process improvements and manage HR Operations projects through conception to implementation
• Manage daily service operations, responding to service demands as they arise
• Provide thoughtful, accurate and timely responses to HR colleagues and employees, managers, and business leaders • Partner with the Global HR Operations team on continuous improvement process efforts
• Understand PIMCO’s end-to-end HR business processes, and including those related to global benefits, compensation, talent development and learning, talent acquisition, payroll, mobility, and time-keeping
• Act as an escalation point for the GPS EMEA teams’ more complex operations inquiries and provide guidance to others on these issues
• Establish close relationships and partner with HR functional leads to identify needs and areas of further integration of HR services; lead integration analysis and implementation projects
• Address the individual HR needs of employees and managers in line with PIMCO’s policies; providing excellent customer service while doing so

Position Requirements:

Qualifications: • Bachelor’s Degree and a minimum of 5+ years of HR shared services or operations experience
• Solid knowledge and experience in administering and evolving HR processes and service levels within an HR shared services center
• Demonstrable ability to guide a team on more complex issues and bring to successful resolution
• Experience running various projects across HR disciplines from proposal through implementation
• Collaborative partner with the ability to operate “in the grey” and under tight deadlines in a global & matrixed organization • Affinity for technology, ability to think with a “tech mindset,” and proven working knowledge combined with passion for HR technologies such as ServiceNow, Workday & Avature
• Confirmed ability to provide excellent customer service
• Ability to handle confidential information professionally and appropriately
• High attention to detail, accuracy, and thoroughness
• Strong critical evaluation skills - ability to identify the root causes of problems through an expanded, holistic view vs. looking at smaller, discrete parts or at symptoms in isolation • Ability to handle and prioritize multiple work streams simultaneously
• Excellent communication skills (verbal and written)
• Highly professional manner, with the ability to interact with employees of all levels of experience and seniority, across the organization
• Exhibits intellectual curiosity and resourcefulness to find additional information to better understand issues and topics at hand and uses this information to present thoughtful new ideas


PIMCO is committed to offering a comprehensive portfolio of employee benefits designed to support the health and well-being of you and your family. Benefits vary by location but may include:
  • Medical, dental, and vision coverage
  • Life insurance and travel coverage
  • Retirement savings, retirement plan, pension contribution from your first day of employment
  • Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs
  • Community involvement opportunities with The PIMCO Foundation in each PIMCO office

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