Operational Excellence Consultant

Schroders Investment Management
London, United Kingdom
Feb 24, 2021
Mar 03, 2021
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Who we're looking for
We're looking for an Operational Excellence or Lean expert with experience of delivering tangible benefits. You will be a self-starter, able to manage your own work within a project, comfortable conducting analysis and designing solutions to complex problems. Ideally you will have experience within financial services.

About Schroders
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
We have around 5,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

The base
We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre. And we have everything we need to work flexibly.

The team
Group Change at Schroders follows a hub and spoke distributed model with the divisional change teams embedded within each business division. Each divisional change team is connected to and part of a central Group Change department consisting of a cross divisional enterprise change function, an internal management consultancy team, a business architecture team, an Agile practice and an operational excellence practice. Together these specialist change management resources collaborate to ensure the successful delivery of strategic outcomes prioritised in the best interest of the company.
The Operational Excellence practice owns the Operational Excellence programme to develop a sustainable Lean capability within the organisation, resulting in improvements in process efficiency, productivity, quality and customer satisfaction, as well as developing a culture of continuous improvement across the firm.

What you'll do
• Deliver successful OE projects, from pre-assessment through to sustainability
• Support best practice for OE at Schroders, including continuously improving the tools and templates to be most effective
• Training/coaching new practitioners and business leaders through the OE programme
• Owning business relationships and being able to influence business outcomes
• Project management responsibilities (e.g. governance reporting, escalation management, risks and issues etc)
• Proactively find and address opportunities to support teams to improve
• Independently structure, analyse and synthesise data and findings
• Identify opportunities and key levers for improving performance
• Build consensus and influence outcomes, including adapting communication style to suit audience
• Build trusting relationships with stakeholders at all levels
• Create and endorse an open culture and provide timely and constructive feedback
• Understand what motivates colleagues and provides support to enable their success
• Run workshops/sessions such as, Value stream mapping workshops, Leadership interviews/engagement sessions, Operational Maturity assessments, Boot Camps and Leadership training sessions
• Be proficient in all 13 tools/techniques in the Schroders OE structure
• Understand KPIs and analyse performance data, including what drives KPIs

The knowledge, experience and qualifications you need
• Working knowledge of Lean principles and Operational Excellence best practices, backed up with industry recognised qualification and/or certification such as Lean 6 Sigma or Lean Competency System.
• Educated to a minimum of first degree level
• Experience of stakeholder management in a consultancy context
• An understanding of change management disciplines, processes and tools, including:
- experience of each of the key stages of change delivery
- planning and progress tracking mechanisms
- effective means of monitoring and managing issues, risks and dependencies
- strong reporting skills
- managing stakeholders
• An advanced understanding and experience of iterative delivery methodologies, such as Agile and Scaled Agile
• An understanding of, and preferably experience in, business process management
• Experience in facilitating workshops and delivering training and coaching
• Strong analytical skills

The knowledge, experience and qualifications that will help
• Lean Six Sigma Qualification
• LCS Qualification
• Investment Management Certificate (IMC)
• CFA, CIMA or other professional qualification
• Relevant Change or Project Management qualification
• Experience of working within a Financial Services environment

What you'll be like
• Self-motivated and enthusiastic
• Flexible, highly curious and willing to learn
• A critical thinker who's able to look at things from different angles
• Able to work under pressure, on several priorities at once, and with tight deadlines
• Great at working with other people, sharing and communicating decisions
• Keen to improve what we do for our clients and how we do it

We're looking for the best, whoever they are
Schroders is an equal opportunities employer. You're welcome here whatever your socio-economic background, race, sex, gender identity, sexual orientation, religious belief, age or disability.

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