Client Service Analyst - Tokyo

Employer
MSCI
Location
Tokyo, Japan
Salary
Competitive
Posted
Sep 21, 2019
Closes
Oct 06, 2019
Ref
6555667
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Position Overview

The MSCI Inc Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. Client service works closely with account managers and consultants to develop and maintain client relationships, and drive revenues.

Scope of Responsibility
  • Answer client enquiries about MSCI Barra products and methodology.
  • Provide analytics support, and work closely with coverage team to help drive customer satisfaction, retention, and revenues
  • Work with colleagues in Tokyo and Shanghai to ensure 9:00AM-6:00PM Japan local support coverage on Japanese business days, and with global client service team in other offices to ensure 24 x 5 support coverage
  • Enhance client relationships through proactive follow up on issues raised by clients
  • Maintain relationships by ensuring relevant product and model information is shared with clients
  • Provide client feedback to the Marketing, Product Management, Research and Data teams
  • Client visits is on an as-needed basis
Specific Knowledge/Skills

Business Level Japanese and English. Experience on risk management

Desired experience
  • Must have excellent verbal and written communication skills in Japanese and English
  • A minimal of 3+ years relevant experience with undergraduate degree or 1+ years with graduate degree at a top university/college is required
  • Past experience in client facing capacity and working with institutional clients is required
  • A self-starter and highly motivated, proactive, strong problem solving and communication, ability to work individually and within a team
  • Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients
  • Strong organizational skills with the ability to prioritize and handle multiple projects under tight, short-term deadlines
  • Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities
  • Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines
  • Ability to develop value-added contributions to both internal and external clients
  • Track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities
  • Deep understanding of international financial institutions and global financial markets
  • Demonstrated understanding of modern portfolio theory
  • Excellent academic tracking record

Desired Qualifications

• CFA is preferred

To all recruitment agencies : MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.

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