Head of CDD and Onboarding - Business Banking

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Head of CDD and Onboarding
Business Banking

Hang Seng's Business Banking business provides one-stop financial solutions to help small and medium-sized enterprises (SMEs) grow their businesses.

Our Relationship Managers provide tailor-made financial services, including commercial loans and overdraft facilities, trade and receivables finance, investment and corporate wealth management services, insurance, foreign exchange services, MPF, payroll, business e-Banking and commercial credit card. Apart from financial services, customers can enjoy a variety of preferential offers provided by our business partners.

Should you join our Business Banking business, you will have the opportunity to meet with customers from a great variety of businesses and develop total banking relationships with them. Through training and development, you will also have the opportunity to develop into an all-round commercial banker.

We are currently seeking a high caliber professional to join our department as Head of CDD and Onboarding.

Principal responsibilities

• Lead and direct the end-to-end new-to-bank customer on-boarding process of all commercial banking customers in accordance with relevant compliance and regulatory requirements on customer due diligence
• Own and manage the customer experience, expectations and communication relating to the completion of CDD review for commercial banking customers under new Global CDD procedures.
• Drive and exercise total quality management to improve productivity, enhance work environment, streamline process, uplift service standard and reduce re-work.
• With an ultimate aim to direct the Department to provide high quality service and support on customer due diligence, the jobholder is required to play the role of the process owner, quality controller and business enabler focusing on leadership, strategic planning & execution, process benchmarking and management, quality management and performance monitoring.
• Manage and lead a strong onboarding team for corporate customers with full compliance to Global Standard and high level of customer quality.
• Communicate closely with policy team in strict and timely adherence and adoption to new policy or policy changes in relation to onboarding process.
• Always look for process improvement and value-add in the end-to-end onboarding process.
• Take proactive approach to the identification of regulatory risk, financial crime risk and legal risk which has potential impacts on the business model at BBPM.

Qualifications

Requirements

• University degree in Finance & Accounting, Finance, Economics, Banking, Business Management and related discipline; professional qualifications such as ACCA, HKICPA, CB, CFA, CIIA and PMI an asset
• Minimum 5-10 years of working experience in the banking industry with focus on commercial banking and good understanding of trade finance, investment & treasury, insurance, cash management, commercial lending and electronic banking, as well as the related banking systems
• Generalist problem-solving skills with conceptual, structured and analytical capabilities to deal with ambiguities
• Strong attentiveness to detail, with ability to work independently and under pressure
• Sound communication, interpersonal and organization skills
• Good project management and leadership skills
• Good knowledge of application software
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes