Senior Associate, Platform Experts & UAT

Employer
S&P Global
Location
Charlottesville, USA
Salary
Competitive
Posted
Jun 08, 2019
Closes
Jun 30, 2019
Ref
5960727
Job Function
Operations
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
JobDescription :
S&P Global Market Intelligence
The Role: Senior Associate, Platform Expert & UAT
The Location: Charlottesville, VA
The Grade: (for internal use only) G8
Please note: This position is limited to persons with indefinite right to work in the United States
The Team:
Client Operations is a powerful synergy of diverse skills, talents and cultures spread across the globe. If you are customer-focused, and result-oriented, this team is for you.
The Platform Experts & UAT (User Acceptance Testing) team is responsible for ensuring our products meet the needs of our diverse client base and are free from defects that might negatively impact the user experience. Team members use their expertise to foster improvements to the product and serve as client advocates.
The Impact:
As an expert in our products, data and client workflows, you will play a meaningful role in bridging the gap between technology, product and client-facing teams across the organization. You will provide insight, knowledge and expertise across teams to improve the quality, usability and relevance of our products and ensure a premium user experience.
What's in it for you?
  • Work closely with technology, product, commercial and client support teams to solve client problems and provide input on product decisions.
  • Partner with the brightest minds in technology to deliver leading edge products to clients through the Agile software development framework.
  • Become a subject matter expert
  • Craft the future of our products through direct input on project requirements, and provide feedback and active testing to prevent defects and ensure that improvements are client focused.
Responsibilities:
  • You will collaborate with technology and product management teams to develop and test enhancements to our products and platforms - S&P Global Platform, Capital IQ Platform, Excel Add-ins, XpressFeeds, etc.
  • You will serve as a strong client advocate on scrum teams in providing input on work in progress and testing to ensure that enhancements meet the needs and business requirements of our end users.
  • You will manage all aspects of testing for assigned scrum teams and product areas by attending grooming/planning/scrum meetings, creating test plans and coordinating testing with important stakeholders.
  • You will promote awareness of product enhancements with client-facing teams and solicit feedback to incorporate into the product development process.
  • You will assist on client support cases related to assigned scrum teams and product areas to understand client needs and identify opportunities to improve our products, and work with product management and technology teams determine and implement feasible solutions.
  • You will leverage technology and programming tools to automate testing and other processes to improve operational efficiency and expand testing capabilities.
What We're Looking For:
  • Ability to quickly learn and understand new products and evaluate enhancements from a client perspective.
  • You can listen, question and understand, and to push back with respect when required.
  • Strong work ethic and discipline; ability to take ownership of objectives and drive results independently.
  • You are a strong team player and can build good relationships at all levels, locally as well as globally.
  • You can adapt and be flexible to changing requirements and processes, including stretching working hours when required.
  • Highly result-oriented with the ability to conduct cost/benefit analysis and suggest improvements.
  • Excellent problem solving skills with an ability to think outside the box.
  • Experience supporting clients with client-facing products is a strong advantage.
Basic Qualifications:
  • Bachelor's Degree or M.C.A. with 3+ years of experience OR M.B.A. Finance or CFA charterholder with limited relevant work experience
  • Experience working with software products and/or data services
  • Strong written and verbal interpersonal skills
  • Strong time and resource management skills
  • Ability to prioritize and manage multiple projects at once
  • Proficiency in MS Office applications (Excel and Access)
Preferred Qualifications:
  • M.B.A. Finance or CFA charter holder with 5+ years of relevant work experience
  • Agile software development framework experience
  • Azure DevOps (formerly Visual Studio)
  • Working knowledge of SQL
  • Programming experience and/or understanding of systems engineering concepts
S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important-some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence.
S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.