Analytics Client Service - Japanese Speaking

RESPONSIBILITIES:

·         Answer client enquiries about MSCI Barra products and methodology.

·         Provide analytics support, and work closely with coverage team to help drive customer satisfaction, retention, and revenues

·         Work with colleagues in Shanghai and Tokyo to ensure 8:00AM-8:00PM Japan local support coverage on Japanese business days, and with global client service team in other offices to ensure 24 x 5 support coverage

·         Enhance client relationships through proactive follow up on issues raised by clients

·         Maintain relationships by ensuring relevant product and model information is shared with clients

·         Provide client feedback to the Marketing, Product Management, Research and Data teams

·         Client visits is on an as-needed basis

DESIRED EXPERIENCE AND QUALIFICATIONS:

·         Must have excellent verbal and written communication skills in Japanese and English

·         A minimal of 3+ years relevant experience with undergraduate degree or 1+ years with graduate degree is required

·         A self-starter and highly motivated, proactive, strong problem solving and communication, ability to work individually and within a team

·         Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients

·         Strong organizational skills with the ability to prioritize and handle multiple projects under tight, short-term deadlines

·         Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities

·         Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines

·         Ability to develop value-added contributions to both internal and external clients

·         Track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities

·         Deep understanding of international financial institutions and global financial markets

·         Demonstrated understanding of modern portfolio theory

·         Excellent academic tracking record

·         Past experience in client facing capacity is preferred

·         CFA/FRM is preferred