Business Support Analyst

Main Responsibilities

• Assisting a Relationship Manager (RM) with relationship management and development, product knowledge, sales research and client acquisition.
• Obtain and review relevant account on-boarding due diligence documentation from customers and liaise with Customer Services & Compliance Departments to ensure timely completion of the on-boarding processes.
• Evaluate credit proposals and prepare credit applications for review by the RM prior to submission to the Risk Department for appraisal.
• Act as first line of defence in dealing with customers and other counterparties.
• Monitor daily excess report and prepare required responses/explanations for the RM review.
• Monitor renewal dates of facilities, obtaining necessary information from customers and processing renewals on timely basis.
• Build relationships with key stakeholders across the Business/Bank.
• Assist the RM in conducting annual review of customer files for assigned portfolio.
• Identify opportunities to improve the Bank's products, processes and service to customers.
• Perform additional duties and responsibilities as may be assigned by your line Manager.

Key Skills & Competencies

• An understanding of corporate banking and trade products and services.
• Good knowledge of the credit application process and credit risk policies and procedures.
• Experience in managing internal stakeholders.
• Strong interpersonal and multi-tasking skills.
• Experience in a control and rigour environment including risk management.
• Proficiency in interpreting financial statements and navigating spreadsheets.
• Excellent communication skills (written and oral).

Qualifications/Job Requirements

• Minimum education level - relevant first degree (MBA will be an advantage).
• Minimum of three years' experience in a similar role or Corporate/Commercial Banking or Trade Finance.
• Professional Credit Analyst Certification or CFA, ACCA/ICMA will be an advantage.