SPDR ETF Sales & Client Service Specialist Spain - Level 3/VP

State Street UK
London, United Kingdom
Please refer JD
Oct 06, 2017
Oct 14, 2017
Job Function
Industry Sector
Finance - General
Employment Type
Full Time

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

 Purpose of Role:

  • Drive your day-to-day activities with passion and energy to generate Net New Assets for SPDR ETFs in the Spanish Market.

  • Directly develop and lead SPDR ETFs Client Relationships in Iberia with a focus on intermediary and institutional clients.

  • Work closely with the Client Facing Team to promote SPDR across channels while ensuring strong team collaboration.

  • Implementation of sales strategies and marketing initiatives which support new business and organic revenue growth.

  • Implementation of customer service processes which ensures information requests are swiftly processed and client data maintained up to date.

  • Remain abreast of industry and product trends (includes competitor analysis) and ensure SPDR is positioned to take advantage of local market opportunities.

  • Build a sales and customer service culture which promotes a sense of urgency, is collaborative and client focused.

  • Identify and anticipate client requirements, expectations and needs and share those with the Client Facing team.

Major Responsibilities:

  • Build and maintain a book of business with key SPDR clients in Spain.

  • Bring SPDR ETFs investment ideas and research to clients and prospects.

  • Involve the clients on the major SPDR initiatives (seminars, events, surveys).

  • Execute sales campaigns.

  • Monitor and check the outcomes of the investment decisions.

  • Update and grow the database. Map client organisations.

  • Be the first point of contact for client requests and due diligence efforts, delivering high quality information about SPDR products and services.

  • Work closely with the team's head to define tactical plans and focus initiatives.

 Education & Experience:

  • Client Facing and/or Investment experience in the asset management industry of 3 years+ in Spain.

  • Confirmed ability to develop and execute successfully on strategic sales plans.

  • Confirmed ability to maintain high quality a customer service model.

  • Experienced Sales Skills in developing relationships across multiple products, asset classes and client groups.

  • CFA / VBA designation or progress towards one preferred.

Specific Technical Knowledge:


  • Proven ability to sell ETFs.

  • Possess strong business instincts, good judgment and creative mindset.

  • Advanced communication and client relationship skills.

  • Demonstrated ability to provide fresh insights and new ways of approaching issues based on past experiences.

  • Is structured and organized with strong attention to detail.

  • Dedicated to risk, compliance, governance and regulation policies and procedures

  • Comprehensive asset management market and product knowledge across all SSGA asset classes/product lines.

  • Ability to prioritize multiple responsibilities to meet internal and external deadlines.

  • Ability to build strong relationships with both internal and external clients.

  • Willing to assume responsibility and take ownership of tasks assigned.

Personal Profile:

  • Strong communication skills.

  • High-level presentations skills.

  • Strong language skills in Spanish and English, Portuguese a plus.

  • Confident, with a can-do attitude.

  • Good technical ability with some investment industry knowledge.

  • Motivated and driven to deliver the best possible support to clients

  • Ability to work well within a team.

  • Good organizational skills.

  • Enthusiastic, motivated and open.

  • Positive, entrepreneur, can-do attitude.

  • Excellent time keeping and adherence to deadlines.

  • Aligned with State Street's culture of corporate citizenship.

  • Desire to work in a diverse, multi-cultural environment and for an equal opportunity employer.

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