Director, Client Risk Review Team

Role Responsibilities

• The Client Risk Review Team (CRRT), a specialised team within the frontline, engaged in facilitating and conducting in depth end to end risk review of Corporate, Commercial and Institutional Banking (CCIB) client relationships, structures and transactions; in accordance with consistent standards, controls and levels of conduct & valued behaviours.
• Deliver significant improvement in frontline risk culture and standards of excellence particularly in relation to 1st party fraud risk management. Embed appropriate mechanism to augment existing controls through a proactive review approach to identify indicators of client risk, enabling early action and minimise potential losses.

Strategy

• Assess the economic, commercial environment of the Bank's footprint in conjunction with the Bank's strategic business plan and develop a targeted client review agenda covering key risk themes, industries, products and structures in alignment with relevant stakeholders.
• Spearhead the implementation and embedding of CRRT within the Client Coverage organisation. Ensure that the model is effective, best-in-class, risk-based and fit for purpose.
• Engage all the relevant teams across businesses, functions, and stakeholders to ensure CRRT effectively targets the highest risk and impact sectors and clients and seamlessly integrates into the overall Target Operating Model (TOM) of CCIB with minimal business disruptions.
• Assist in reshaping the scope and remit of CRRT in accordance with the Bank's client, geographic, operating strategy and risk appetite.
• Develop and raise the profile of the CRRT team with Business and second line stakeholders.
• Ensure alignment between onshore and offshore team members in terms of roles and responsibilities and oversight.

Business

• Be collaborative and work across skill sets within the team to enable effective connection of seemingly unconnected information to draw well-reasoned conclusions.
• Work with risk owners to determine the right course of action of the bank to strike a suitable risk mitigation balance. Work with multiple surveillance operations capabilities in a coherent manner in support of CRRT's agenda.
• Establish and maintain good connectivity with process owners and other stakeholders with client level information that may be used as input in review activity.
• Ensure that the team is ably equipped with the best in class MIS, risk management tools, and other data analytics required in support of execution of its responsibilities.
• Develop awareness of business changes, predict challenges and identify opportunities to optimise people & processes and add value to client & frontline.

Be a member of a team of specialists engaging in conducting periodic risk based and/or trigger event-based reviews / investigation of CCIB client relationships, structures and transactions, primarily focused on:

• Credit and fraud risk covering all relevant aspects of the client's profile and business activities including but not limited to promoters, management, financial statements, products offered, facility structure, current account behaviour and trade finance transactions executed.
• Assimilating a range of financial and transactional information which will need to be analysed by the team employing a wide range of diverse skill sets and tools available within the broader CCIB organisation.

Processes

• Ensure smooth execution of client review/investigation activity in tandem with established global business processes, including:
• Effective prioritisation of clients and themes.
• Focused communication between review teams and relevant stakeholders based on focused requests for information.
• Clear and well documented articulation of the results of analysis concluded backed by facts and thorough analysis.
• Timely escalation of risk relevant issues and support to stakeholders in handling escalations.
• Develop practical action plans for issues identified, influence and align with stakeholders.
• Governance of the team's activities and processes to fully meet standards expected by both the 2nd and 3rd Line of Defence.

People & Talent

• Identify and nurture capable and multi-functional human resources in the areas of transactional review / investigations, credit analysis, design and process management
• Ensure a high-performance team and manage processes to identify knowledge and skill gaps with the ability to provide appropriate training in a timely manner to achieve optimum quality output.
• Lead through example and build the appropriate culture and values, embedding a high level of team engagement.
• Set the appropriate tone and expectations for team and work in collaboration with CCIB Fraud Operations, risk and control partners, global process owner teams, and Business teams.
• Ensure team structure / capacity is reviewed to enable effective delivery.
• Maintain satisfactory morale and productivity of the team.

Risk Management

• Obtain regular inputs from stakeholders on emerging fraud risk issues and target investigations accordingly, developing ways and means for design and execution of appropriate new/amended review processes.
• Document and monitor review methodology and process to determine bespoke aspects of the review process to cater for special client situations.
• Identify and advocate client action plans resulting from the reviews, socialising and aligning with key stakeholders.
• Assist Team Head in presenting relevant details of review activities at various forums and committees and engage senior stakeholders on patterns and trends.
• Interact with providers of various tools and databases and ensure relevant technologies are considered in the continuing evolution of review processes.
• Establish effective relationships within CCIB, Trade Product/Operations/Risk, Fraud Risk, CFCC, Operational Risk, Credit Risk, GSAM etc.
• Work closely with relevant second line risk functions for guidance on complex risk issues and actively provide feedback for policy and process gaps and revisions required.
• Ability to articulate risk findings to various stakeholders and provide guidance to the front line to manage emerging risk from the event been investigated.
• Undertake preliminary communications with relationship managers, lines of business and other internal business units to support the client investigation.
• Prepare and submit clear, concise, factual, unbiased, thorough and timely reports.

Governance

• Assist and manage the oversight forum for the team's activities, effectively engaging senior stakeholders across CCIB and second line of defence to ensure the team's activities are fully integrated with the Bank's strategy, corporate plan, and business and control functions agenda.
• Ensure that thematic risks are clearly identified and documented and properly tabled in the appropriate forums.
• Represent the CC COO function as required in the relevant governance forums from a Fraud Risk perspective.
• Monitor strict adherence to regulatory requirements, best practices, and a state of ever-readiness for audit & regulatory reviews, with respect to CRRT responsibilities.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Internal

• CCIB MT and Regional/Country Heads
• Global and regional Trade Product Heads
• CCIB COO teams
• Group Fraud Risk team
• CCIB Fraud Operations team
• Regional and Industry CCOs and their teams
• FIU, i3, FIT
• Trade Ops
• Product Organisation
• Operational Risk, CCIB
• CRO teams
• NFRC members
• CLDM team
• CFCC CCIB
• GBS Hubs
• GIA

External

• Regulators
• External Auditors

Other Responsibilities

• Embed Here for good and Group's brand and values in Singapore / Client Risk Review Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• 10+ years of experience in Banking Industry.
• 5+ years of experience in trade and lending (including Credit Risk) in commercial or corporate banking with a leading commercial bank, preferably with international exposure.
• Bachelor's/Master's degree in Business/Finance/Accounting and/or professional certifications (e.g., CFA, CFE, CPA) preferred.
• Proven and relevant experience predominantly in trade and lending fraud risk management, ideally in one or more of areas such as trade finance structures, operations, working capital requirements of a company, financial statement analysis and forensic investigations. Relevant experience in relationship and/or risk management will be a plus including a broad understanding of the CCIB Business segments and activities.
• Thorough understanding of Banking business processes & products, risks, threats and internal controls and relevant aspects of one or more areas across corporate finance, financial accounting standards, financial statement analysis, forensic analysis.
• Thought leadership and proven ability to work across a global team and effectively collaborate with a wide range of stakeholders.
• Strong analytical and program management skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form.
• Excellent oral & written communication and presentation skills.

Demonstrated ability to:

• Successfully handle challenging roles requiring inter alia negotiation, investigation and collaboration skills.
• Work with all levels of management and staff, successfully manage and engage multiple stakeholders, negotiate effectively in situations involving conflicting interests and positively influence key decision makers on critical issues.
• Liaise and coordinate on an ongoing with various parts of the Bank, including senior business and risk stakeholders.
• Proactive and positive with the ability to make good/sound decisions and use independent judgement.
• Ability to influence and align action plans with senior business stakeholders.

Role Specific Technical Competencies

• Business Facilitation: Leading initiatives to minimise Client Risk, mitigate potential financial losses.
• Management of front-line risk: Fraud, Credit, Trade Documentation, Investigations.
• Facilitating effective coordination between business and functions.
• Investigations: Investigative mindset.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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