Client Services Analyst

Description

The Team: As a member of our Client Services team, you will provide application and technical support for our global client base. The right candidate will be client focused, have great communication and organization skills and be able to work independently to resolve client issues. Attention to detail, strong follow-through and a curious, problem-solving disposition are essential for success. This is a demanding, fast paced environment which requires both holiday and weekend support on a rotational basis.

The Impact: OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation leveraging leading technologies, industry expertise and strong relationships with market participants.

What's in it for you:

• Opportunity for growth across a wide range of Operational and Business focused teams
• Exposure to the FX post trade life cycle
• Integrating with a team where work has consistent exposure to the executive level
• Building customer relationships with investment banks and buy-side organizations
• Mentoring possibilities with recognized industry leaders within OSTTRA

Responsibilities:

• Develop and maintain productive client regulatory relationships
• Assist with incident management for any OSTTRA-wide incident impacting our clients
• Case management using salesforce as our ticketing tool
• Primary liaison for aiding our clients through post-incident recovery
• Be available to attend onsite client meetings and client requested review sessions
• Work with various internal groups (Product/Project management, Development, Quality Assurance, IT, managed services, compliance sales) in different regions to resolve client queries
• Provide support including, solution design, hands-on onboarding a product configuration to project teams, that are bringing on new or existing customers to our applications

What We're Looking For:

• Bachelor's degree preferred
• Previous experience working with software systems and technology is preferable
• Advanced Excel skills is a plus
• Knowledge of financial markets and Foreign exchange background a plus
• Client Focused. Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
• Knowledge of basic SQL and transport protocol knowledge, including MQ, FTP, Sftp, FIX and TOF formatted in XML, CSV, FIX, TRML and SWIFT
• Resourceful, committed, and able to problem-solve with limited direction
• Strong awareness of client confidentiality and data protection risks
• Excellent interpersonal, written, and verbal communication skills
• Ability to work effectively in a very fast paced environment
• As a member of a close knit, dynamic team, team skills are essential in this role. Assisting others, being able to be relied upon and in taking leadership where required.

Note: This role is limited to persons with indefinite right to work in the United States.

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OSTTRA is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The salary range for this role is $58,400-$97,300. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual bonus opportunity for all employees. Through our benefits program, we strive to offer flexibility, value and choice. We offer a holistic and competitive benefits package for our team that includes: comprehensive health coverage, a mental health benefit, a retirement package with both a 401(k) and an active pension plan, education reimbursement and professional development offerings, paid time off, a flexible work model and more.

CME Group: Where Futures Are Made

CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

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