Group Manager, Client Service

Overview

About BNY Mellon

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of Dec. 31, 2021, BNY Mellon had $46.7 trillion in assets under custody and/or administration, and $2.4 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com . Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.

Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate. Reinforces policies and procedures for the assigned team. Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed. Maintains relationships with business leaders to report client trends /needs and gaps. May provide forward-looking insight on client issues and trends to drive future revenue growth. Execute on core client / control and risk tasks within the existing Business environment. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members. Teams support multiple, complex client accounts. Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality

• Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
• 10+ years of total work experience with at least 1-3 years of management experience preferred.
• Experience in an operational area and/or client services strongly preferred.
• Strong background in Structured Finance (ideally in CLO's), Fund Administration and/or Alternative Asset management is strongly preferred.
• Strong background in engaging institutional clients to grow revenue and/or deliver against service obligations is strongly preferred.
• Strong data analysis and problem-solving skills to review test results versus expected results is strongly preferred.
• Experience in managing teams with 7+ people is strongly preferred.

#LI-Hybrid

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.