Associate, Markets & Deals/ ESG Client Services
- Employer
- S&P Global
- Location
- Charlottesville, USA
- Salary
- Competitive
- Closing date
- Apr 4, 2023
View more
- Job Function
- Operations
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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S&P Global Market Intelligence, Markets & Deals/ESG Client Services
The Role: Associate, Markets & Deals - Client Support
The Team: The Client Support team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in US, Pakistan, Argentina, India & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc.).
The Impact: An Associate, Markets & Deals Client Support understands the everyday workflow of clients and helps utilize our products more effectively and efficiently. You will directly contribute to the department's goals of improving client support interactions. As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data, and the industries we cover. Additionally, you'll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.
Work Shift: Primarily a US day shift. However, the team operates 24/7 and may require working during the non-US hours and on weekends.
What's in it for you:
Sharpen your professional and social skills while interacting with real estate industry leaders.
Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations and Universities located across the globe.
Learn technical expertise like MS Excel and SQL.
Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward exceptional performance with growth opportunities.
Responsibilities:
Provide client support via phone, email, and other mediums.
Use Diagnostic Techniques to go beyond client wants and delve into the why.
Make suggestions regarding product usability, presentation, and data quality.
Work with clients and internal colleagues to help build customized, data-driven Excel models.
Work with Senior Associates on projects which improve and develop subject matter expertise.
Conduct educational WebCasts and Pro-active client outreach campaigns.
What We're Looking For:
Minimum of a Bachelor's/College degree in Economics, Finance or equivalent
Knowledgeable in finance, capital markets or the global economy
Excellent written and verbal communication skills
Strong attention to detail and ability to multitask effectively
Team-player mentality with tight-knit teamwork skills
Flexible to changes in a rapidly evolving environment
Grade/Level (relevant for internal applicants only): 07
The Location: Charlottesville, VA, USA
Compensation/Benefits Information (US Applicants Only):
S&P Global states that the anticipated base salary range for this position is $47,000-$65,000. Base salary ranges may vary by geographic location.
In addition to base compensation, this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please visit https://www.spgbenefitessentials.com/newhires.
About Company Statement:
S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
-----------------------------------------------------------
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
Job ID: 281868
Posted On: 2023-03-14
Location: Charlottesville, Virginia, United States
The Role: Associate, Markets & Deals - Client Support
The Team: The Client Support team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in US, Pakistan, Argentina, India & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc.).
The Impact: An Associate, Markets & Deals Client Support understands the everyday workflow of clients and helps utilize our products more effectively and efficiently. You will directly contribute to the department's goals of improving client support interactions. As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data, and the industries we cover. Additionally, you'll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.
Work Shift: Primarily a US day shift. However, the team operates 24/7 and may require working during the non-US hours and on weekends.
What's in it for you:
Sharpen your professional and social skills while interacting with real estate industry leaders.
Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations and Universities located across the globe.
Learn technical expertise like MS Excel and SQL.
Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward exceptional performance with growth opportunities.
Responsibilities:
Provide client support via phone, email, and other mediums.
Use Diagnostic Techniques to go beyond client wants and delve into the why.
Make suggestions regarding product usability, presentation, and data quality.
Work with clients and internal colleagues to help build customized, data-driven Excel models.
Work with Senior Associates on projects which improve and develop subject matter expertise.
Conduct educational WebCasts and Pro-active client outreach campaigns.
What We're Looking For:
Minimum of a Bachelor's/College degree in Economics, Finance or equivalent
Knowledgeable in finance, capital markets or the global economy
Excellent written and verbal communication skills
Strong attention to detail and ability to multitask effectively
Team-player mentality with tight-knit teamwork skills
Flexible to changes in a rapidly evolving environment
Grade/Level (relevant for internal applicants only): 07
The Location: Charlottesville, VA, USA
Compensation/Benefits Information (US Applicants Only):
S&P Global states that the anticipated base salary range for this position is $47,000-$65,000. Base salary ranges may vary by geographic location.
In addition to base compensation, this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please visit https://www.spgbenefitessentials.com/newhires.
About Company Statement:
S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
-----------------------------------------------------------
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
Job ID: 281868
Posted On: 2023-03-14
Location: Charlottesville, Virginia, United States
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