Infrastructure Monitoring Application Engineer - AVP (Hybrid)

Dublin, Ireland
04 Feb 2023
18 Feb 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Overview of Citi
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Enterprise Operations & Technology
  • EO&T provides a foundation that enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi's Strategy. With over 113,000 employees in 99 countries, Citi's EO&T is one of the largest single organizations in the world
  • This role sits in the Citi Technology Infrastructure Enterprise (CTI) organization within Enterprise Operations & Technology. This is a group that partners with CTI Service wide efforts across Public Cloud, Data Services, Developer Services & Experience, Infrastructure Services, and Inventory & Asset Optimization Services
Observability Team
Observability teams is responsible for providing observability tools to Citi applications to them for better monitoring of Citi Services. Observability team provides a range of technology services including Metrics collection, Application performance Monitoring and Log aggregation / Analytics.

Job summary
Observability Metrics Team provides a follow the sun support of monitoring services to Citi Technology infrastructure around the globe. We are seeking a highly motivated person to join the team to support monitoring services based on IBM Tivoli Monitoring (ITM6) application, Netcool NOI, Grafana GEM.

  • Implement systems monitoring configurations requests and incident troubleshooting
  • Support monitoring platforms from operational and administrative perspective
  • Identify problem causality, business impact and root causes
  • Provide follow the sun support for daily operational tasks and critical production incidents
  • Advise or mentor junior team members.
  • Some years relevant experience in engineering or operations role
  • Working knowledge of Linux or other UNIX systems
  • Hands on experience with Unix shell, Perl, java scripting
  • Demonstrated analytic/diagnostic skills with problem troubleshooting and root cause analysis
  • Understanding of systems monitoring solutions and metrics implementation in IT infrastructure
  • Bachelor's degree/University degree or equivalent experience
  • Other advanced degree preferred, but not required
We offer
  • Attractive conditions of employment and benefits
  • Opportunity to work in a diverse and inclusive environment
  • Collaboration with a high quality team in challenging areas
  • Exposure to a wide range of internal stakeholders as well as to senior management
  • Great place to work and learn state-of-the-art technologies
  • Many different learning opportunities
  • Flexible working environment
Job Family Group:
Technology -------------------------------------------------
Job Family:
Systems & Engineering ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting
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