Desktop Support Engineer - Hedge Fund

Desktop Support Engineer - Hedge Fund

Top rated hedge fund based in Mafair are recruiting for a talented desktop support engineer with Powershell scripting as well as autopilot exposure.

Main duties/Responsibilities of the role:

Member of the Trade Floor Desktop Support team in London which is primarily responsible for maintenance and support of the firm's global desktop and VDI environment. Also provides telephone and user-facing support to the trade floor, VIPs and other Global offices.

• Monitor and respond to incoming IT support requests from users via the support request ticketing system or from technical escalations within the IT team.
• Take ownership of issues by carrying out problem analysis and implementing temporary or permanent fixes with the aim of restoring normal service as soon as possible, escalating incidents to technical support teams of service providers and suppliers and following up where necessary and communicating incident progress updates to the business and/or affected user(s) till final resolution.
• Diagnose hardware faults and identify, fit, and test appropriate replacement equipment.
• Plan, perform and test upgrades of system software, user software and device firmware
• Support and monitor our networks, infrastructure and Virtualisation platforms (Horizon).
• Actively support remote offices, sites with routine and reactive visits
• Documenting processes and configurations
• Meeting agreed SLAs for assigned work
• Establishing root cause of incidents and mitigating re-occurrence
• Upskilling junior IT Support colleagues
• Some adhoc out of hours working may be required for major incidents or Pre-planned projects
• Provide 'White Glove' support to Traders and VIP's
• Support Bloomberg and Market Data application
• General new user setup, hardware installation, permissions, application testing, moves

To be successful in this role, you'll have:

• Experience gained within a 2nd/3rd Line level within an IT support position.
• Experience within Basic Network Support
• Knowledge of Microsoft Azure Architecture and Security
• Experience in supporting Office 365/Hybrid Exchange
• Experience gained with troubleshooting from initial problem to analysing and finding resolution
• Experience in monitoring infrastructure platforms (physical and virtual)

Work Experience/Background:

• IT - min 5 years' experience, most recent 3 years within Financial Services
• ITIL Service Management Foundation

Technical/Business skills & Knowledge:

• VMWare VSphere Suite Administration
• Azure active directory administration including GPO management
• Microsoft endpoint configuration administration (SCCM 2016, MECM)
• Microsoft Intune administration
• Exchange online user administration
• Microsoft Office Suite, Strong Excel knowledge
• Market data applications; Bloomberg (Essential), Eikon
• PowerShell scripting
• VMWare Horizon
• Other scripting languages
• Automation tools
• Certification MD-101 - Managing Modern Desktops
• Certification MS-900 - Microsoft 365 Fundamentals

Other Requirements:

• Used to working to best practice methodologies such as ITIL
• Good understanding of control and delivery principles - Projects, Change Management
• Trade Floor Support Experience
• Excellent communications skills
• Excellent triage/problem diagnosis skills
• Excellent analytical troubleshooting skills and attention to detail
• Ability to quickly assess situations and adapt accordingly
• Able to multitask and prioritise well
• Energetic, enthusiastic and well organised
• Must be a self-starter who will work well in a busy team
• Awareness of the role of IT in the business

Asset management wealth management hedge fund IT Infrastrcuture Engineer first line second line third line service desk