Senior UX Team Lead, Global Functions technology (Hybrid)

Belfast, United Kingdom
03 Feb 2023
16 Feb 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Overview of Citi:
Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.
We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.
You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast's iconic Titanic Quarter.
We are seeking a creative and talented UX senior lead to join our growing UX organisation, helping to deliver exceptional, intuitive, and joined-up experiences for Risk Management, Compliance, Finance and HR systems, which are used by hundreds of thousands of Citi employees every day.

Reporting directly to the Global Head of UX, you will manage the elite GFT Central UX team, which will spearhead UX for the organization - driving standards, enabling, empowering and educating UX staff, and stepping into hands-on strategic projects as needed.

The central team takes the lead on standards, best practices and tooling for the organization, and you will have a leading role in shaping and developing these standards, as well as reaching out into global UX and development teams to give expert support and guidance on standards, practices and tools.

The team also has a remit to step into high-profile and cross-departmental projects, partnering with multiple product, business and technology teams to understand the problem space, using co-creation and workshops to formulate solutions, and then creating intuitive and delightful UX designs that create best-in-class experiences for users.

You will use your UX experience and design skills to lead by example - coaching, mentoring, and developing your team, and others, ensuring their work is based in research, following our processes, best practices, and design standards to create the highest quality designs that deliver measurable impact and benefit to the firm.

You will use your management experience to provide clear and transparent planning for your projects, carefully balancing strategic and tactical priorities. You will be trusted to efficiently manage manage resources, mitigate risks and establish governance to ensure the smooth and predictable running of work.

As a member of the UX leadership team, you will have the opportunity to work with the Head of UX and other UX leads to shape the culture, strategy, standards and operating model for the all global UX teams as we scale out our capabilities in a consistent and joined-up way.


Central Standards, Best Practices and UX Leadership
  • Lead and grow the Central UX team, coaching and developing staff to the highest standards
  • Define, refine and maintain a formal UX research and design process for the org, ensuring delivery of high quality, repeatable results
  • Define, refine and maintain UX best practices and standards for the organization - working across all teams to ensure collaboration, buy-in and adherence
  • Provide strong links to the ICG Design System team, ensuring your team is the champions for the DS within the GFT organization
  • Keep up to date with the latest UX practices, innovations, and tools
  • Ensure all designs comply with ADA/WCAG standards for accessibility
  • Continuous seeking of opportunities to make improvements to team efficiency and process
  • Provide support for design and research tooling as necessary
  • Promote the value of UX within the wider organization
  • Contribute to the wider UX community of practice
Hands-on Project Involvement
  • Manage a pipeline of high-profile projects
  • Work closely with users, stakeholders, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions, create wireframes, prototypes, and high-fidelity designs
  • Perform various flavors of testing to validate and inform design decisions
  • Provide development teams with high quality assets, handover, and ongoing guidance to ensure they have all they need to implement your designs, with regular UX review checkpoints as needed.
  • Direct engagement with clients whenever necessary and possible
  • Regular, transparent communication of status and metrics to management and stakeholders
  • Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
  • Confidently challenge the status quo, pushing business partners to solve root causes to ensure the best experience for users
Risk Management
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Required Skills, Experience and Competencies:
  • Significant relevant experience,
  • Proven experience successfully leading design teams
  • Proven project management skills
  • Ability to attract and develop outstanding talent
  • Excellent problem-solving, and strong attention to detail
  • Significant experience on complex, enterprise-scale design projects
  • Significant experience working with senior clients, stakeholders, and developers
  • Exceptional communication and presentation skills
  • Excellent skills in professional design tools e.g., Figma, Sketch, Invision, AdobeXD, Axure
  • Experience working with agile methodology
  • Experience working with third party service providers
  • At least one formal UX Qualification
Desirable Skills, Experience and Competencies:
  • Financial services knowledge or experience
  • Practical knowledge of software development
  • Participation in external UX groups or communities
  • HTML/CSS/JS development skills - nice to have.
What We Offer:
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We'll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Visit our Global Benefits page to learn more.

Highlights to our core benefits include:
  • Award winning pension
  • On-site health services
  • Private medical insurance packages to suit your personal circumstances
  • Paid parental leave
  • Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure
Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.

We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together.
Job Family Group:
Technology -------------------------------------------------
Job Family:
Digital Design Engineering ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting
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