Senior Specialist, Quality Management

Recruiter
BNY Mellon
Location
Lake Mary, USA
Salary
Competitive
Posted
31 Jan 2023
Closes
14 Feb 2023
Ref
18627956
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Overview

Senior Specialist, Quality Management

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member for the role of Senior Specialist, Quality Management to join our Pershing team.

In this role, you'll make an impact in the following ways:
  • Independently analyzes and monitors client quality results and experiences across the firm and provides accountability and transparency with valuable insights to help influence and drive change with our client service, operational, relationship support and senior management.
  • Consults with internal and external clients on how to improve the experiences of firm systems/ products/ platforms. Leads and implements programs and projects to target areas where client experience can be improved based on Voice of Client (VOC) research and analyzes.
  • Reviews reports and addresses most complicated areas of client experiences in order to determine strategy for improvement of the client experience. Acts as an expert in statistical analysis of market and Voice of Client research in order to synthesize insights to inform decisions around policies and practices that improve client experiences.
  • Proactively identifies internal and external clients and teams that would benefit from quality consulting. Leads projects and programs relating to improving or changing the client experience. Reviews vendor performance and reviews regarding data quality and adherence to requests. Selects vendors and manages vendor contracts from signing to expiration. Will also serve as SME on committees and new corporate initiatives. Has responsibility over improving client experiences. Provides strategic guidance on developing and implementing programs required to improve quality of client experience.

To be successful in this role, we're seeking the following:
  • Bachelors degree or the equivalent combination of education and experience is required.
  • Advanced/graduate degree preferred.7-10 years of total work experience preferred.
  • Experience in client services within the securities or financial services industry preferred.
  • No direct reports, but you will provide guidance to less experienced colleagues as needed. Most often serves as project or program lead, allocating work and monitoring the work quality of others.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
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