It Quality Sr Analyst

The IT Quality Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Responsible for initiatives related to User Acceptance Testing (UAT) process and product rollout into production, making recommendations of solutions and improvements. Responsibilities may also include software quality assurance testing.
• Conducts complex process monitoring, product evaluation and audit assignments; reports issues and makes recommendations for solutions.
• Ensures project standards and procedures exist, are fully / clearly documented and followed throughout the software development life cycle; makes recommendations for enhanced documentation.
• Monitors products for conformance to standards; monitors processes for conformance to procedures; identifies risks and recommends solutions; ensures annual organizational reviews of standards and procedures are conducted.
• Documents findings and performs root cause analyses to provide recommended improvements. Independently recommends solutions and improvements to existing standards and procedures; collaborates with other areas in technology to develop new standards and procedures.
• Ensures all corrective actions are assigned, documented and completed. Verifies traceability in project work products. Gathers, maintains and creates reports on quality metrics.
• Exhibits sound understanding of concepts and principles in own technical area and a basic knowledge of these elements in other areas.
• Requires in-depth understanding of how own area integrates within IT Quality and has basic commercial awareness.
• Acts as advisor and mentor for junior members of the team.
• Makes evaluative judgments based on analysis of factual information in complicated and novel situations and provides solutions to problems.
• Has direct impact on the team and closely related teams by ensuring the quality of the tasks/services/information provided by self and others.
• Requires sound and comprehensive communication and diplomacy skills to exchange complex information.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years experience in an IT Quality role.
• Demonstrated execution capabilities.
• Development experience in a fast-paced, time-to-market driven environment Experience with test automation, test scenario and test scripts creation and modification Comfortable with writing complex queries Experience with reporting tools. Hands on experience with testing automation tools.
• Project management experience preferred

Education:

• Bachelor's/University degree or equivalent experience

Function background/context:
We are looking for a highly motivated testing professional who is ready to take on the challenges of working in a fast-paced, world class environment and ready to own the quality of mission critical software.

Application Overview - Citi Velocity Clarity is an innovative new product offering within the Data & Analytics business. The suite compromises of multiple innovative products including a NLP tool, Qlik Dashboards, Report Designer all providing the client with easy access to their data across multiple asset classes.

Clarity as an application stack is unique in natural as it covers multiple different content streams, which will give the successful candidate exposure to multiple LoBs (including Custody and Funds). Clarity services both internal Operations clients as well as external clients.

The individual will have specific ownership of leading the Clarity test offering with the role including but not limited to the following:

Job Purpose:
• Partnering with senior test management to build out a new testing team
• Definition and implementation of QA transformation within the application offering
• Responsible for adhering to and implementing wider Securities Services Technology (SST) QA organisation standardized initiatives
• Responsible for tracking and reporting testing status to application stakeholders
• Responsible for ensuring high quality test artefacts and audit readiness at all times
• Responsible for automation and regression growth to support test activities - including buildout of F2B with partner applications to reduce time to market
• Execution of manual testing for both new functionality and regression
• Active participation in QA transformation at an SST org level. Leading org wide change initiatives and driving innovation.
• Ownership of assigned areas within the Unified Testing Transformation in partnership with Operations.

Key Responsibilities:
Key Relationships:
Partner with technology teams across the Cross Product Services and Securities Services departments and the wider Citi technology group to drive quality across the software development life cycle.

Development Value:
The candidate has the opportunity to be a major contributor to the Securities Services business in succeeding in their goals of increasing revenue, while decreasing system errors and outages. This also gives the candidate an opportunity to work with bright, innovative individuals both on the business and technology side and the successful candidate will make a significant difference to Securities Services business performance. As this is also in support of a global business, the candidates will be exposed to the internal workings of a global operations and appreciate the challenges and complexity of a global system environment.

Qualifications and Competencies
B.Sc. in Computer Science or related field or Equivalent combination of education and experience

• Experience of working as part of a global team across a split site environment
• Strong knowledge of full software development and testing lifecycle
• Strong communication and problem solving skills
• Proven track record of delivering under pressure and conflicting priorities
• Proven track record of delivering QA transformations
• Proven track record of ensuring best practice implementations i.e. retrospectives, code review, code quality gates (i.e. Sonar) etc.
• Experience with manual testing for enterprise applications following iterative or agile methodologies (functional and data testing)
• Experience in writing range of test artefacts; test strategy, test plan, test cases, test reports etc...
• Experience of reporting to senior business stakeholders

• Previous experience with SQL and MongoDB or similar
• Strong working experience on API testing
• Strong knowledge on writing SQL queries- including SQL joins

• Experience in use of industry standard toolsets such as Jira

Beneficial:
• Experience in automation using Selenium with Java, Maven
• Experience in Cucumber
• Financial services domain knowledge - especially Custody and/or Funds

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Job Family Group:
Technology -------------------------------------------------
Job Family:
Technology Quality ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
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