Resilience and Recovery Analyst

At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Key Responsibilities:
Resilience Risk Management, identification and reduction across all business areas:
• Coordinate and manage annual Operational Resilience regulatory and internal policy control requirements across all business areas including creation and maintenance of BIAs/BCP plans, identification and maintenance of Important Business Services, impact tolerances , dependency mappings, testing and Board self assessment drafting recommending remediation of any resilience risks identified through exercises.
• Develop and regularly present on appropriate operational resilience reporting covering risks, vulnerabilities, compliance and issues embedding regular reporting within the R&S governance structure.

Crisis Management coordination and Testing:
• Create and maintain a R&S bronze team mobilising and assist Operational Resilience Lead (ORL) to facilitate crisis management calls and meetings during R&S only impacting incidents
• Participate in Group led or industry holistic crisis management exercises on behalf of the business

Internal / External assurance coordination and delivery:
• Act as a back-up point of contact (POC) to the ORL for Retail & Savings concerning operational resilience matters.
• Coordinate responses to internal assurance requests from second third line and external regulatory requests concerning operational resilience, gaining management sign off for responses before submission.
• Support the 1st line Risk team to ensure Operational Resilience consideration is built into the R&S risk appetite, metrics and RCSA. Coordinate the annual ASOC attestation process.

Operationalise Resilience as part of BAU:
• Support the ORL to ensure resilience consideration is given as part of business as usual decision making, projects, change and transformation enabling resilience by design.

Key Knowledge, Skills & Experience:

• Knowledge and experience of Resilience industry standards, best practice and tools
• Good written and oral communication skills
• Analytical and problem solving skills with the ability to consume multiple sources of data
• Ability to manage workload and deliver to prescribed timelines
• Stress resilient
• M&G plc knowledge (desirable)

Key Work Level Accountabilities:
Experienced Colleague:

• Accountable for providing a quality service or product to customers and stakeholders, using skills/experience built through significant practical experience or training
• For team leaders, accountable for ensuring the team the role supports is delivering a quality service or product
• Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems
• Delivers outputs that are clearly defined, using discretion over how to achieve them
• Makes suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations

Work Level: Experienced Colleague
Recruiter: Helen Simons

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.