Sales Quality Analyst

HSBC Holdings plc, the parent company of the HSBC Group, is headquartered in London. HSBC serves customers worldwide from offices in 64 countries and territories in our geographical regions: Europe, Asia, North America, Latin America, and Middle East and North Africa.

HSBC provides a comprehensive range of financial services through three global businesses: Commercial Banking; Global Banking and Markets; and Wealth & Personal Banking.

The HSBC Group in Luxembourg is a significant employer and operates several businesses including asset management, securities services, private banking and corporate banking.

For our private banking activities in Luxembourg, we are currently looking to recruit a:

Sales Quality Analyst

Permanent contract

Role and responsibilities :

As a member of the Front Office team and the Business Management function, you will be responsible for ensuring the correct balance between commercial success and customer interests, in particular with regard to Sales Quality and MiFID requirements. Specifically:

• Assessing the quality and adequacy given by the Front Office (RMs, Investment Counsellors, and product specialists).
• Reviewing documentation to ensure it evidences the above and complies with industry standards, MiFID and with HSBC's local policies and procedures (Functional Instruction Manual, Sales Quality Standards)
• Producing reporting and MI to Sales Quality and wider GPB (Global Private Bank) senior management on the activities undertaken by the Sales Quality team.
• Working as part of the business to understand the root cause of any Sales Quality issues, identifying and sharing best practice and improving policies and procedures
• Interfacing directly with Front Office colleagues on a regular basis so that any problems affecting "suitability of advice" provided to clients are resolved, and remedial action is tracked and completed.
• Deliver the Sales Quality Assurance communication plan
• Considering the operational risks associated with the role and inherent in the business, taking into account changes in regulatory requirements, operating procedures and practices.
• Demonstrating adherence to internal controls.

Professional Skills and Experience:

• Master degree in management, economics, finance or similar;
• At least 3 years' relevant professional experience in banking sector. Any professional experience of investment sales processes and operational risk would be considered as an asset;
• Good understanding of banking activities, processes and systems and, in particular, investment products and services;
• Comprehensive knowledge and understanding of MiFID regulations and Sales Quality standards and sales processes
• Ability to follow instructions, set priorities and respect deadlines;
• Ability to work to tight deadlines under pressure, while maintaining close attention to detail;
• A proven ability to "think outside the box" and think of new ways to improve processes;
• Excellent team player;
• Good knowledge of MS Office applications;
• Capacity to communicate both written and oral English and French at all levels with confidence. Other languages will be considered as an advantage.

If you're looking for a career where you will be respected as an individual and valued for the contributions you make, please send your application letter and curriculum vitae (in English) to: luxrecruitment@lu.hsbc.com , and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Please note that due to the volume of applications received, we will acknowledge your application only if we wish to proceed to interview. If you have not received a response within 4 weeks your application has not been successful.

Please also note that every selected candidate will have to provide us with a valid criminal record check in due time.

For any GDPR request, please send it to: lux.data.privacy@hsbc.com