Senior Manager Fraud Analytics / Fraud Analytics Manager

Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB COO Office
We are currently seeking a high caliber professional to join our department as Senior Manager Fraud Analytics / Fraud Analytics Manager.
Principal responsibilities

• Identify emerging fraud risk and new fraud MO and recommend changes in controls, such as rules, to minimize fraud losses for all channels
• Analyze latest fraud landscape and provide insights to guide the functions/businesses to understand the emerging risks and business impacts
• Implement and adjust controls in timely manner according to latest fraud landscape
• Ensure controls are appropriately setup without adverse impacts to customers and businesses
• Generate and provide timely MI highlighting ineffective controls and lead the rectification processes until satisfactory result
• Drive continuous improvement through streamlining and/or automating existing operation processes
• Support Business Risk Control Management to implement appropriate internal control and support Operational Risk Coordinator to enforce operational risk policy within the department

Requirements

• University degree in Business Administration or other relevant qualification
• Over 10 years of relevant experience with minimum 5 years in risk analytics or system solutions
• Less qualified candidate will be considered as Fraud Analytics Manager
• With depth knowledge of fraud risk management, criminal investigation experience, good analytical skill and fraud control operational procedures
• Ability to use statistical packages including base, SAS, SAS enterprise guide and SQL and familiarity with the SAS EFM software platform / fraud rule writing approaches
• Ability to assess multiple attributes, analyze for outcomes and make decisions that deliver against all components of the business
• Ability to articulate complex and sensitive information and situations in meaningful and easily understood terms
• Confident to challenge when dealing with senior stakeholders
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.