Senior Executive, Life & Shield Claims - HSBC Life

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Senior Executive, Life & Shield Claims.

Principal Responsibilities

• Handles the claims assessment including claims processing and claims investigation and be able to decide on claims independently
• Handles some claims admin duties including preparation of decline claims letters, responding to claims emails, and be able to support the team in admin work whenever help is needed
• Handles customer service by communicating effectively and promptly with policyholders/claimants/financial consultants/doctors/nurses/vendor/customer service staff and internal staff on claims or related work matters, and ensure customer satisfaction in the services provided
• Ensure prompt and accurate service deliverables for claims processing, payment of claims and claims letters
• Handles Projects and System Enhancements on Life Claims and Shield Claims. The job includes attending meetings, participate actively in discussions, prepare BRS, Test Scenarios, all pre-UAT preparation activities, User Acceptance Testing (UAT) etc
• Work as a team and provide support to the dept. when staff are on leave, on course or on medical leave
• Other job tasks assigned by HOD as and when required

Requirements

Requirements

• 2 to 6 years of working experience in life insurance company
• Life and /or Shield Claims experience is preferred
• Good insurance knowledge is an advantage
• Good interpersonal and customer servicing skills
• Good communication skills and proficient in English Language
• Ability to adapt to changes quickly and have a positive mind-set
• A matured person with integrity, and a good attitude
• Diploma or degree holder

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role, please contact the recruiter for this role.

To be considered for this role, the relevant rights to work in Singapore is required.

You'll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.