Enterprise Application Support Engineer

Chicago, USA
14 Mar 2023
13 Apr 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment operations landscape by removing traditional information boundaries and uniting the front-, middle- and back-office into one system, with one unified data set.

Passionate about client service, we complement our software solutions with expert middle- and back-office managed services. In fact, we've been recognized as Best Managed Services Provider at the HFM EU Services Awards. We help fund managers around the world streamline their operations, mitigate risk, and improve transparency and reporting so they can confidently focus on what they do best - invest.

As a company, we're absolutely committed to the growth, development, and well-being of our people. Enfusion is where you can pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career. If you're looking for a culture that is inclusive, collaborative, entrepreneurial, values diversity, fosters and rewards creative exploration, and strives to continually exceed client expectations then we're looking forward to hearing from you.

Learn more about Enfusion by visiting www.enfusion.com and apply today!

In this role, you will act as a liaison between our client-facing teams and internal development. The purpose of this role is to perform tier I & II technical support. This will require knowing how to diagnose, judge the criticality, and establish the scope of the issue in real-time.

Primary Responsibilities
  • Deploy and provide application support for industry leading investment management platform running on Unix/Linux platforms.
  • Work with the development and systems teams to streamline processes and communication with groups outside of the technology teams.
  • Investigate issues and escalate to the proper development teams.
  • Learn how the technology behind the system works.
  • Assess patterns in support tickets, requests and alerts helping increase efficiencies of training and support.
  • Identify and implement areas lacking automation.
  • Work with development to forecast severity of issues and throughput for fixing issues across teams.
  • Maintain awareness of issue status after handing off to other teams.
  • Provide root cause analysis as required internally.
  • React to various monitoring and alerting systems.
  • Weekend on-call shift on a rotational basis.
Job Qualifications
To be successful in this role, you should have the following:
  • Strong critical thinking skills
  • Computer Science/Engineering background (preferred)
  • Exposure and experience to finance (preferred)
  • Comfortable with Linux CentOS and Linux Mint and Bash scripting
  • Ability to read and understand Java source code
  • Jenkins
  • XML
  • Basic Networking (DNS, packet loss, etc)
  • SQL
  • Jira/Zendesk/Logs experience
  • Ability to work remote during off hours and participate in shift rotations
  • Good communication, both verbally and written
  • Apache/Tomcat/Web Services experience (preferred)
T he Team / Who we are?
We're a team of technology centric individuals that want to reduce the burden on our clients by providing a homegrown front-to-back platform that streamlines their processes. We're pretty good at it, and it shows. In 2018, we added 90 new employees globally, 120 new clients, and two new offices. In 2019, we are continuing that growth and working on new tech upgrades. We are also proud to say that the founders still roll up their sleeves and contribute code. Imagine working alongside the founders of a global company on some of our tech initiatives.

The salary for this position is $80,000 - $90,000 + bonus + benefits.
*Note: This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings.

Perks of working for Enfusion
• Competitive compensation
• Company paid medical insurance
• Generous PTO package
• Entrepreneurial environment
• Catered lunch every Wednesday
• Small team with growth opportunity

Enfusion offers a competitive compensation and benefits package, retirement and pension plans, and generous Paid Time Off policy; and paid parental leave. Other perks include commuter benefits, and an employee assistance program. All benefits and programs are subject to applicable eligibility requirements.

Enfusion is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Enfusion will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.