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Senior Product Manager - Customer Digital Channel

Employer
Hays
Location
Sydney, Australia
Salary
Competitive
Closing date
Oct 29, 2022

View more

Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Permanent role for Senior Product Manager, specialising in Digital Mortgages, to join leading Australian Bank.
Your new company
This Sydney CBD based Bank is looking for a Senior Mortgage Product Manager to own the end-to-end experience of the digital mortgage customer journey. This will include the design, sales, fulfilment, marketing, customer knowledge/experience and segmentation of the future customer channel, and you will hold each area accountable for implementation and design.

Your new role
You will ensure the process operates efficiently by taking a communicative and consultative approach whilst building relationships with key stakeholders. Some of your ongoing duties will include:
  • Develop and implement the Mortgage Strategy by using design principles to ensure clear direction and market innovation.
  • Develop the Customer Segment Plan, which includes a full above the line and below the line Marketing Plan, and end-to-end Customer Contact Plan
  • Own and drive all identified initiatives to integration into the business with full reporting to ensure complete monitoring and reviewing where required.
  • End-to-end ownership of the Mortgage product portfolio, with focus towards the new Customer channel.
  • Liaise with all key stakeholders to ensure the strategy has full 'buy-in' and support to ensure a smooth implementation.
What you'll need to succeed
  • Tertiary qualification is desirable.
  • Strong understanding of drivers and levers of the mortgage product and application process.
  • Sound understanding of the mortgage industry in Australia.
  • Demonstrated analytical ability.
  • Lean Six Sigma experience preferable
What you'll get in return
You will join this Bank on a permanent basis and receive an attractive salary package of between $140 - 160k + Super. You will work on a hybrid basis with the office being in Sydney CBD.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2705717

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