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Operation Executive - Customer Due Diligence Operations (Fresh Graduates are welcomed)

Employer
KPMG
Location
Hong Kong, Hong Kong
Salary
Competitive
Closing date
Oct 3, 2022

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Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients' needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you'll translate insights into action and reveal opportunities for all-our teams, our clients and our world.

Job Description

KPMG's Customer Due Diligence Operations is operated under the Managed Services and provide operational excellence, subject matter expertise with leading edge tools and technology to deliver fast, efficient and high-quality outcomes to meet our clients' most critical business needs. We are now looking for high calibre individuals to join our team
Responsibilities
  • Identify and verify KYC documents and customer statistic data
  • Process customer's application and engage directly with customers to obtain specific information
  • Support financial crime-based investigations
  • Achieving individual targets and performance expectations and development
  • Manage caseload throughout end to end process in timely manner
  • Comply with relevant regulations and requirements for customer due diligence
  • Timely escalation of issues (relating to on-boarding) to supervisor
Requirements
  • Diploma holder or above in any disciplines (Candidates with HKALE / HKDSE / HKCEE or equivalent secondary education background, and prior customer services experience would also be considered)
  • Candidates with no relevant experience would also be considered. Training will be provided
  • Experience of working in customer service capacity (e.g. call centre, airline, hospitality) or handling customer due diligence business processes is an advantage
  • Good communication skills and good command on written and spoken Cantonese, Mandarin and English
  • Ability to assimilate and apply detailed process instructions
  • Strong analytical skills and problem solving, self-motivation and possess an enquiring mind
  • Strong desire to deliver results with attention to accuracy and detail
  • Self-motivated, able to work independently and willing to accept challenges
  • Proficiency in Microsoft Office (PowerPoint, Word, Excel) or other related applications
  • A good team player with the ability to deliver efficient working outcomes and overcome challenges even under pressure
  • Proactive and solutions driven, with the ability to thrive in a challenging environment
  • A Five-day work week
We offer successful candidates an attractive remuneration package and the opportunity to work in a dynamic and exciting environment.

About KPMG
At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level.
We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients. To lead by example, we launched Our Impact Plan (OIP) which includes our ESG commitments and progress across four key pillars - Planet, People, Prosperity and Governance.
We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information.
Please note that all information in this form has been voluntarily supplied and will be used by KPMG for selection purposed only.

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