HR Global Process Lead Analyst

Belfast, United Kingdom
24 Sep 2022
29 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Overview of Citi

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Role Overview

As an HR GPO Business Process Management Lead, you will provide hands on program management for a wide range of HR processes within the Workforce Relations and Off-boarding Taxonomy. This role is pivotal in optimizing and enabling HR; our operational effectiveness and maximizing the potential of our HR technology. We partner closely with the HR centers of excellence, HR Professional Services and HR Shared Services to lead a variety of process and program initiatives.

  • Lead the execution of a global strategy for an end-to-end process including associated policies and guidelines
  • Identify gaps between the global and regional process with a clear plan to close the gaps while giving provisions for policy and regulatory variances
  • Establish standards that govern processes to which others will operate
  • Resolve operational issues and implement process and procedures changes; ensure consistent operating model, serve as a resource/escalation point for HRPS / HRAs
  • Deliver solutions to that meet KPI targets and comply with regulatory measures
  • Ensure successful adoption of change, providing key stakeholders with the knowledge and skills needed to successfully adapt to a new technology/process
  • Oversight of process documentation including the maintenance of local process exceptions, documentation, SOPs, guidelines, and training manuals
  • Proactive monitoring to ensure full compliance with global process standards and provide ongoing governance for process adoption
  • Recommends controls by identifying problems or gaps in a process
  • Drive KPI and SLA baseline and metrics, support MCA program
  • Responsible for keeping processes in line with the legal, regulatory and internal policy framework
  • Develop and operationalize applicable reporting and analytics to measure the effectiveness and efficiency of end-to-end process
  • Experience supporting HR related processes and with process improvement and change management methodologies
  • Prior experience with Workday
  • Deep understanding of business process management
  • Demonstrated ability to work cross-functionally
  • Proven ability to take ownership, deliver on commitments and comfortable working with ambiguous circumstances
  • Excellent communication skills, and the ability to coordinate multiple teams
  • Strong interpersonal and influence skills to enable change without direct control
  • Ability to prepare and present findings and recommendations in a methodical manner
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

What We Offer
As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;
  • 23 days paid annual leave
  • Award winning pension scheme,
  • Life assurance and
  • Private medical insurance with Bupa healthcare.
In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.
Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.
Our vast range of diversity networks and on site multi faith room demonstrates Citi's commitment to growing a diverse workforce.

Job Family Group:
Human Resources -------------------------------------------------
Job Family:
Talent, Development, Learning & Diversity ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting
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