Relationship Manager - Client Service Associate

Description

About this role

About BlackRock
BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of March 31, 2022, the firm managed approximately $9.57 trillion in assets on behalf of investors worldwide.
About Client Experience
The CX organization, situated within Technology & Operations, touches all aspects of the client journey, and is aligned across 4 key pillars: Onboarding (Contracting, Client & Product Implementation, Due Diligence), CX Operations (COM, Invoicing, Reporting), CX Delivery (Client Experience Management, Whole portfolio Solutions Servicing), and CX Transformation (COO, Projects & Engineering, Analytics, Research). Our vision is to make service so simple it becomes a source of alpha for BlackRock.
Job Summary
Client Experience Management (CEM) is a group within Tech & Operations responsible for upholding the overall client experience for our Institutional Client Business. This team is responsible for communicating directly with outside clients and is ultimately responsible for ensuring BlackRock's core principals are met, on behalf of the firm, and to our clients.

This role provides an opportunity to learn about the Investment Management business and the Institutional Clients we service, in partnership with our Global Consultant Relations Group! You will work directly with Consultant Firms and our mutual clients to resolve operational client issues and raise more complex subject matters to internal partners. Initially supporting senior members of CEM in all aspects of client service, you will be encouraged to progress rapidly and take on responsibility for independent Consulting Firm coverage. You would also collaborate with other internal teams to generate Requests for Proposal (RFP) responses by researching the operational data needed. We are excited to offer an outstanding opportunity to join our growing team in Atlanta iHub, driving client experience innovation at the ground level!
Job Duties:

• Drive the agenda on client experience ensuring transparency and execution in any client communication requirements
• Participate in regulatory, platform, and client related projects
• Own client service experience and tackle any responsibilities that the CEM team have relating to implementation impact on our client arrangements
• Ensure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross functionally and establishing relationships with internal teams
• Address new operational requests (e.g., changes to client report) and provide summary of completion notification to broad partners
• Identify, remediate, and perform root cause analysis of any Operating Events that may impact the client experience; develop long-term process failure mitigation approach

Requirements

• Two to five years of experience in client service, operations, sales, investment consulting or portfolio management support
• BA/BS equivalent
• Strong grasp of Microsoft Office applications is important, with technical skills that allows you to multitask many programs at once
• Efficiently handle deadlines and pose ability to work independently for routine client projects
• An interest in the financial services/investment industry and a desire to learn, both independently and in group settings
• A self-starter knows when to raise issues as appropriate. Must be able to work as part of a collaborative team and assume additional responsibilities as the need arises
• Ability to evaluate processes inefficiencies, identify and implement business operational improvements and resolve issues. Innovative problem-solving capabilities and ability to think and act quickly and creativity
• Good oral and written communication skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work pilot

BlackRock's current hybrid work pilot is designed to help you experience the best of both worlds: the opportunity to connect with colleagues in person and the flexibility to work remotely, with greater time to focus on what's important to you. In line with local health guidance and regulations, employees are generally expected to work 3 days in the office and 2 days from home (on average) each week. For some business groups, more time may be required in the office, while greater flexibility may be in place for others. Our "One BlackRock" culture means you'll be supported to collaborate with your new colleagues while bringing your full self to work - wherever you are.

The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.