Associate/Analyst, Specialist, Self Service Banking, Technology & Operations

DBS Bank Limited
Singapore, Singapore
17 Aug 2022
01 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

  • Ensure high level of forecasting accuracy of ATM, ATM+ and BTM+
  • Support day to day BAU, timely communication with stakeholders and external vendors on any discrepancies
  • Support Self Service Banking (SSB) budget, accruals, risk and control processes
  • Coordinate and prepare annual operation budget with thorough consideration of cost saving strategies
  • Drive monthly strategic cost management (SCM) initiatives and report associated cost benefits
  • Provide monthly financial update on vendor expenses to key stakeholders
  • Responsible for cost re-allocation, asset and budget transfer on regular basis
  • Perform data analytics on machine faults and identify actionable insights to improve machine uptime
  • Deep dive and query root causes and suggest solutions to resolve
  • Work within the SSB team to identify productivity initiatives and implement them within the team
  • Be able to automate manual processes and suggest process improvements for the department
  • Work closely with system owners and technical leads for writing, reviewing Business Requirement document, reviewing Functional Specification, producing and executing UAT test plan for Project-related tasks
  • Manage ad-hoc analysis such as statistical and predictive modelling to solve / respond to business questions
  • Participate & lead team activities within the unit and department
  • Additional scope may be included depending on business needs
  • A Bachelor's degree with at least 5 years of experience in Business Transformation/ Operational Excellence/ Run Operations within Financial Services industry.
  • A certification in PMP will be an advantage
  • Familiarity with Consumer Banking Operations and SSB terminals and its operations will be an advantage.
  • Excellent communication skills and ability to engage various stakeholders.
  • Self starter and ability to multi-task.
  • Good analytical and writing skills.
  • Ability to work independently, with strong planning and organization skills.
  • Advanced skills in MS Office Products and BI tools e.g. Qlikview, Tableau, etc
  • Familiar with DBS internal systems e.g. ADA
  • Strong technical and applicable experience in analytics languages e.g. Python, R, SAS would be an advantage
  • Proficient in SQL and query optimization on e.g. Alluxio, S3, CDSW, Sparkola, Superset, Hadoop, etc, would be an advantage
  • Prior experience in Business Analytics
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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