Fund Operations Analyst/Associate

New York, USA
17 Aug 2022
03 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
About Us:

We are PIMCO, a leading global asset management firm. We manage investments and develop solutions across the full spectrum of asset classes, strategies and vehicles: fixed income, equities, commodities, asset allocation, ETFs, hedge funds and private equity. PIMCO is one of the largest investment managers, actively managing more than $1.8 trillion in assets for clients around the world. PIMCO has over 3,070 employees in 22 offices globally. PIMCO is recognized as an innovator, industry thought leader and trusted advisor to our clients.

PIMCO is one of the world's premier fixed income investment managers with thousands of professionals around the world united in a single purpose: creating opportunities for our clients in every environment. Since 1971, we have brought innovation and expertise to our partnership with the institutions, financial advisors and millions of individual investors who entrust us with their assets. We aspire to cultivate performance and leadership through empowering our people, diversity of thought, and a commitment to an inclusive culture that engages in our global communities.

Position Description:

The PIMCO Fund Operations team is responsible for operational oversight of PIMCO's mutual funds, interval funds, exchange traded funds, and closed end funds. These responsibilities include oversight for the PIMCO funds transfer agents, including service delivery to PIMCO shareholders.

In addition, our team provides support to internal and external clients, as well as vendors who service or invest in PIMCO's funds. The team currently has business professionals based in Newport Beach, CA and Austin, TX.

About You
  • You challenge the status quo by asking "why" and identifying new and better ways of doing things
  • Exceptional organizational and project management skills, including the ability to multi-task and lead many ongoing initiatives
  • Resourceful, inquisitive, and enjoy problem-solving. Many of the concepts and/or solutions we face are sophisticated, and you bring a desire to work through these complex scenarios
  • Proven track record to deliver on assigned responsibilities through pursuing excellence, outstanding attention to detail, and using interpersonal and communication skills
  • You seamlessly adapt to shifting priorities and enjoy working with ambiguity
  • A standout teammate who builds positive relationships and collaborates across multiple levels of a globally diverse organization, including outside vendors
  • Track record of building credibility and trust through consistent behavior, high integrity, and judgment
  • Intellectual curiosity, a dedication to professional development, an ability to learn, and an interest staying on top of emerging trends
  • Self-motivated and thrive in a fast-paced environment
  • High emotional intelligence, are flexible, and resilient
  • Proven record navigating unstructured processes and simultaneously handling responsibilities with multiple, exciting demands
  • Encourage a positive work environment and culture for all employees
  • Research and resolve shareholder issues, coordinating with PIMCO teams and/or external service providers, as needed
  • Drive system and process enhancements internally and at our transfer agents to mitigate risk and improve client experience
  • Oversee service delivery to fund shareholders, including call quality, processing accuracy, and delivery of shareholder communication (e.g., statements, confirmations and tax forms)
  • Monitor service level agreements with service providers and develop action plans when quality results are below expectations
  • Coordinate implementation of corporate actions and other fund or internal events at our transfer agents and other service providers
  • Spearhead communication to internal and external clients regarding corporate actions and other fund or internal events
  • Align service delivery efforts with internal & external goal-setting and incentive programs
  • Understand and share best practices across service providers, trusts, and geographies
  • Manage various projects related to process improvements, procedures and systems

Position Requirements:

Position Requirements
  • Minimum of a Bachelor's Degree
  • 1-3 years of experience at a mutual fund advisor, transfer agent, or financial intermediary in an operational capacity
  • Current FINRA Series 7 or 63 or incumbent must receive within six (6) months of start date
  • Risk and controls minded
  • Commitment to ongoing customer service improvement
  • Strong working knowledge of quality improvement strategies and processes


PIMCO is committed to offering a comprehensive portfolio of employee benefits designed to support the health and well-being of you and your family. Benefits vary by location but may include:
  • Medical, dental, and vision coverage
  • Life insurance and travel coverage
  • 401(k) (defined contribution) retirement savings, retirement plan, pension contribution from your first day of employment
  • Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs
  • Community involvement opportunities with The PIMCO Foundation in each PIMCO office

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