Production Support Manager

Recruiter
Capstone Investment Advisors (UK) LLP
Location
New York, USA
Salary
200k - 250k
Posted
14 Sep 2022
Closes
14 Oct 2022
Ref
16420624
Job Function
Hedge Funds
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
  • Ensure trading systems are performing as intended
  • Respond to trouble tickets raised by investment team or middle office personnel.
  • Act as release manager for all software deployments
  • Institute a proper change management process requiring test plans, back out scripts, user acceptance testing and post deployment testing.
  • Coordinate with dev team on the release of new software in the environment.
  • Develop relationships with business community and market data providers
  • Prioritize issues raised and resolve them accordingly.
  • Coordinate escalation and resolution of major service issues.
  • Report promptly to management and business partners regarding critical outages until resolution.
  • Manage off-shore, outsourced vendor to an SLA and execution of critical situations.
  • Allocate resources to resolve problems/incidents.
  • Provide regular status reports to management on application status and other metrics.
  • Strong data analysis skills
  • Able to use logic and reasoning to identify the strengths and weaknesses of solutions, conclusions or approaches to problems
  • Strong interpersonal skills and ability to work with various stakeholders across various teams
  • Highly adaptable to a dynamic environment with a strong end-to-end ownership mentality of managing an issue from identification to resolution
  • Must be flexible with work hours and/or expected to respond to and troubleshoot issues outside or core work hours
  • Ability to work under pressure and deal with stressful situations


  • Bachelor's degree in a finance related discipline
  • 10+ years experience managing a global production support function
  • Strong organizational, project management and problem-solving skills
  • Technical skill set required, preferably with expertise in software development, QA, cloud and exposure to trading systems
  • Knowledge of Linux, SQL Server and change management processes
  • Experience with Azure DevOps, JIRA, AWS and Azure important

Similar jobs

Similar jobs