Level 1 Service Desk Engineer

IT Service Desk Engineer job available at growing MSP | Permanent | Melbourne Inner South | Immediate start Your new company
A growing Cloud Managed Service Provider in Melbourne's inner South requires a Level 1 Service Desk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible working arrangements.

Your new role
In this exciting new role, you will be:

• Providing 1st level remote and onsite IT support for clients.
• Administering and maintaining a range of systems and networks across a large client portfolio.
• Performing technical support of servers, network and hardware.
• Assisting with the onboarding of new clients and adoption of new technologies.
• Delivering a high level of customer service and communication.
• Answering calls and driving first time resolution on the Service Desk whilst contributing to maintaining a high level of customer satisfaction.
• Participating in the on-call rotation.

What you'll need to succeed
To be successful in your application, you will need:

• Demonstrated experience in providing Level 1 IT support.
• Sound knowledge of Windows and Apple devices, Active Directory, Office 365, Microsoft Exchange and Network troubleshooting.
• Excellent customer service & communication skills, both verbal and written.
• A tertiary education in Information Technology as well as Azure, Microsoft, Cisco and ITIL certifications are beneficial.
• Prior experience working within Managed Services is highly advantageous.
• Current driver's license and access to a vehicle is required.

What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!

What you need to do now
If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to daniel.bertino@hays.com.au.

LHS 297508 #2689576