Operations Client Service, Assistant Vice President

State Street Corporation
Boston, USA
08 Aug 2022
03 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Experience in relationship management, strong verbal and written communications skills, and some experience with presentations a must. Must possess leadership and management skills. Knowledge of computer systems, financial operations and/or mutual fund and related industries a plus.

Why this role is important to us
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for
As Client Service Assistant Vice President you will
Responsible for managing small to medium sized clients and supporting Vice Presidents or Sr. Vice Presidents with the larger/more complex relationships within business unit and onboarding a new client
• Responsible for the day to day management and successful long-term relationships of assigned accounts.
• Responsible for managing a team(s) of client relationship employees with Client Services Team.
• Begins to focus on strategic aspects of maintaining and growing long-term relationships.
• Ensures superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved. Proactive identification of client needs and potential internal issues impacting client satisfaction.
• Works closely with internal teams and clients. Facilitates communication between Client Service Operations & other business units to ensure an effective operating environment. Works with senior management keeping them informed of new developments, service issues, and new business opportunities.
• May be responsible for client retention and revenue expansion through existing services and cross sell. Identifies potential barriers to exit through strategic value-added services.
• May be asked to develop and present fee proposals to VP or SVP for review and approval. May negotiate fees on relationships individually managed. Ensures fee schedules are properly implemented, and receivables are collected in a timely manner.
• Provides overall project management for client related initiatives. Acts as a liaison between business units to ensure successful implementation. Manages internal and client expectations.
• Manages conversion/start-up of new client relationships with input/contact from VP or SVP.
• Prepares internal risk and compliance profiles, responds to inquiries from client auditors and periodically reviews client invoices for accuracy.
• Other duties as assigned
During the course of day-to-day operations, employees are may observe unusual or potentially suspicious transaction activity. The specific scenarios and escalation methods are detailed in the relevant procedures and employees are required to follow these procedures ensuring that they identify unusual or potentially suspicious transaction activity and escalate appropriately.

What we value
These skills will help you succeed in this role
  • The ability to collaborate across teams and manage workflows is critical as there are often multiple teams from different global locations working to the on the same process.
  • Professional communication verbally and in writing as there are often external interactions
  • Ability to manage multiple workstreams and prioritize based on both client focused and risk based analysis

Education & Preferred Qualifications
BS/BA degree required. Must have a minimum of 5-7 years of related experience, preferably in financial services industry. MBA desirable.

Additional requirements
Ability to travel up to 5%.

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers

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