Director - Salesforce Application Development

Provide strategic and operational leadership in the design and development of the company's internal and customer applications. Work closely with the business to effectively translate business strategy and objectives into technological capability, while collaborating with Architecture to assure technological compatibility and compliance with the architectural road map. Drive strategy and manage on- and off-shore resources, both internal and vendor provided, to ensure best in class solutions that are high quality, cost effective (on budget), sustainable, and market leading.

Responsibilities

• Provide strategic direction and day-to-day leadership to a team of highly technical employees. Develop and maintain a high performing team through effective hiring, coaching, and rigorous performance/talent management processes. Influence and implement a resource strategy (internal versus vendor) based on business need, scope of work, cost, and skill requirements. Foster a collaborative and results-oriented team environment where resources are empowered and accountable, and focused on business needs.
• Collaborate with the business to understand business strategy and needs, customer needs, and market trends. Collaborate with architecture and leadership on design of a supporting technology strategy, including a multi-year road map, that aligns with architectural design, plan, and standards. Provide cost and feasibility analysis to support and gain strategy approval. Implement and drive strategy. Oversee annual asset health and security assessments and incorporate output into the development strategy.
• Ensure that solution design and delivery meet business requirements and expectations regarding cost, schedule, and scope. Deliver operational excellence through development, formal release schedules and release management processes, service level agreements (SLAs), problem resolution through system monitoring, and change management. Effectively oversee multiple projects simultaneously.
• Collaborate with the enterprise procurement team to ensure appropriate procurement processes are followed and to assist in effective management of vendor relationships. Partner with vendor partners to ensure all on- and off-shore resources are of appropriate skill set, Ameriprise preferred methodologies are followed, output meets quality standards, and established SLAs are met.
• Strategically plan and prioritize software/solution releases within planned release schedules based on enterprise business strategy, business and technology need, and impact, while assuring appropriate scope, size, and impact of releases to end users. Effectively plan all design, development, and testing work to ensure the pre-determined release schedule is met.
• Participate in the annual budget and financial planning process for assigned organization, technical assets, and related projects. Participate in and bring subject matter expertise to the prioritization and planning of technology product solutions to meet and maximize the annual investment budget. Collaborate with involved teams across the business and with vendor partners to effectively and accurately estimate amount of work and resulting cost associated with project deliverables.
• Champion and ensure compliance with organizational standards, practices and methodologies. Participate in the design and implementation of new methodologies, practices, and standards, as required. Hold teams accountable for following and implementing Software Development Life Cycle (SDLC) methodology and quality management framework for projects.
• Performs other duties as assigned

Required Qualifications

• Bachelors degree or equivalent (4-years) in Computer Science, Engineering, MIS, or related field; or equivalent work experience.
• 7-10 years of relevant experience.
• 7-10+ years of experience in technology and/or software development, progressing in complexity and responsibility.
• 3-5+ years of leadership experience, including demonstrated success in leading technical teams and executing technical projects within a quality management framework and outsourced/vendor partner environment (both on- and off-shore).
• 2-3+ years of experience in successfully managing budgets (departmental and/or project).
• In-depth knowledge of the standard capabilities of Salesforce
• Ability to understand business needs, translate them to technical requirements and deliver value-added solutions
• Excellent verbal and written communication skills, with that ability to interact and effectively communicate with both technical and non-technical professionals
• Experienced at building strong internal relationships and working in a highly collaborative environment

Preferred Qualifications

• 3+ years leading a Salesforce development organization
• Salesforce Administrator and Platform Developer certifications
• Experience participating in the financial planning process (departmental and/or project).
• Experience in delivering technical solutions through both vendor (on- and off-shore) and employee resources.
• Proven success in the design/delivery of complex, best-in-class enterprise-level software applications.
• Ability to lead, influence, communicate and interact with people of all levels across the organization and external partners as required

About Our Company

The Ameriprise Financial Technology team mission is to create innovative technology solutions and engaging digital experiences for our clients, advisors, and employees. We embrace an inclusive and collaborative culture that allows us to partner across the business and lend our expertise in the areas of corporate computing, network infrastructure and security. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Technology.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.