Financial Investment Services Support Trainee-1

Ameriprise Financial, Inc.
Minneapolis, USA
05 Aug 2022
16 Aug 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Leverage your first in class customer service skills as first point of contact for advisors, clients, and business partners as a Client Service Professional! With our leadership team supporting you, you'll learn how to research and respond to questions regarding service issues, policies, procedures, and account information over the phone. Additionally, we'll support your professional development through a company sponsored training program to attain FINRA SIE, FINRA Series 7 & Series 63 licenses!

If you are not located close to a physical office, remote work is considered for qualified candidates.


• Maintain an appropriate study schedule and discipline in preparation for the FINRA SIE, Series 7 and Series 63 licensing exams.

• Serves as first customer point of contact regarding routine service issues, assist in troubleshooting issues, and enter service requests into appropriate systems for resolution by appropriate service partners. Ensure that all pertinent information is gathered and accurately entered to ensure prompt resolution. Receives guidance from Coaches on a frequent basis to process these requests.

• Continue to develop understanding of systems and procedures to educate clients and advisors on newly-enacted services, as they arise, to facilitate efficient self-service. Serve as a key resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers. Refer more complex issues to appropriate service partners.

• Respond directly to information requests initiated by customers utilizing a variety of systems. Provide information to clients, advisors, or other relationship partners, and work with appropriate internal partners to resolve any outstanding question(s). May process routine service transactions, or resolve account service casework which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet or exceed service goals.

• Interact directly with customers, predominately via a high-volume, in-bound or out-bound phone queue, to provide accurate and immediate solutions to routine transaction and service requests. Utilize appropriate internal computer applications and enter all information in the appropriate system for tracking and archival purposes.

Required Qualifications

• High School Degree or Equivalent.
• 0-3 years relevant experience required.
• Excellent customer service skills that include the ability to explain complex policies or concepts in a straightforward, easy-to-understand manner.
• Strong written and spoken communication skills.
• Willingness to focus on the licensing study expectations.
• Demonstrated skill troubleshooting and identifying root causes and resolving issues.
• FINRA Series 7 registration, or ability to obtain within 90 days of start date (may require SIE and S7 top-off exams).
• State securities agent registration, or ability to obtain within 90 days of start date (may require S63 or S66 exam).
• For remote agents, access to high speed internet with speeds sufficient to support the responsibilities of the role

Preferred Qualifications

• Bachelor's Degree in business, finance, liberal arts, analyst, communications, or other relevant major.

About Our Company

At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

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