Regional FCDO Data Manager - Policy, Governance & Metrics (VP)

Singapore, Singapore
03 Jul 2022
16 Jul 2022
Job Function
Risk Management
Industry Sector
Finance - General
Employment Type
Full Time
The Operational Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • Independently assess' risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
  • Governance and oversight may include (not limited to) technology operational risk, risk for example.
  • Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans)
  • Resolves transactional level escalations coming from the vendor or internal partners
  • Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
  • Monitors goals are met through performance, risk and relationship oversight of our extended supply chain
  • Collaborates to resolve any issues which fall within the terms of the contract.
  • Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 6-10 years experience navigating and networking across an enterprise utilizing internal and external resources Third Party Oversight/Vendor Oversight experience preferred Business writing experience preferred
  • In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations.


  • Bachelor's/University degree, Master's degree preferred

Regional FCDO Data Manager - Policy, Governance & Metrics (VP)


Citi's Personal Banking and Wealth Management (PB & WM, Legacy Franchises) Federated Chief Data Office (FCDO) organization drives global consistency for addressing Data Risk and Control issues in the Business. FCDO fosters a culture of ownership, control and customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, reputational, and operational data risks.

The Regional FCDO Data Manager - Policy, Governance & Metrics function is a vital role that is responsible for overseeing the Policy, Governance & Metrics implementation, BAU and respective data activities and controls to support the Business' adherence to the Citi Data Governance Policy (CDGP) and Standards, covering up to 17 countries in Asia and EMEA with multi-jurisdictional regulatory complexities. This role reports to the Asia/EMEA Regional PB & WM Data Risk and Controls Manager.

Working in close collaboration with Global, Regional and Country Business, Risk and Controls, Operations, Technology, Data Custodians, Data Providers, Process Owners and other cross-functional partners, the incumbent will engage in the respective Policy, Governance & Metrics workstreams, identify issues, control gaps to be remediated, and improvement opportunities on a timely basis, and implement comprehensive and effective processes, including Policy, Governance & Metrics continuous improvement.

The successful candidate will be responsible for driving the respective workstreams in end-to-end terms for the in-scope Asia/EMEA PB & WM/Legacy Franchise Markets, and in alignment with the relevant global and regional stakeholders.

Key Responsibilities

  • Working within the Global Federated Chief Data Office / Data Risk and Controls teams, this role will be responsible for providing guidance and oversight into data, policy, governance, metrics, data systems, and process improvements.
  • The role will work with Business, Operations and Technology Stakeholders to provide Process and Procedure support in relation to identification of critical data elements, definition of data quality rules, and implementation of data quality measurement and monitoring.
  • Work with Global Risk, Finance and Compliance/ICRM Stakeholders to ensure their data needs are met and that data quality issues/defects/concerns originating from Business processes are remediated in support of Risk, Finance and Compliance objectives.
  • The role will work with Business, Operations and Technology Stakeholders to help adopt Data Standards as identified by Enterprise Chief Data Office (ECDO).
  • Help improve data quality issue/concern management and resolution processes to ensure data quality issues are identified, prioritized and remediated effectively.
  • Report on data governance initiatives to Senior Management and FCDO / ECDO- as appropriate, and other relevant management committees.
  • The role will identify and lead efforts to implement or modify necessary policies, procedures, and system enhancements to fill/address current and future Data Governance gaps/needs.
  • Work with Global Stakeholders to develop and implement Data Governance policies and procedures covering Data Quality, Data Control, and Data Strategy, among others.
  • Serve as a Subject Matter Expert on the individual data elements, the related measurements and metrics used by the respective Lines of Business/Countries, understanding data lineage, data transformation, reporting, and ultimately how it feeds into Business decisions and actions.
  • Collaborate with Data Governance Officers across the Business to identify Data Governance gaps and implement corrective actions as appropriate.
  • Develop and implement required data governance scorecards / dashboards with metrics covering Data Quality, Data Control, and Data Strategy.
  • Help Regional/Country DGOs drive direction and manage/measure progress against specified goals.
  • Provide regular performance and status reports to the required Stakeholders and contribute to status meetings.
  • Collaborate with IT/BI teams on required Data Governance IT projects to ensure requirements are met and completed in a timely manner.
  • Create and drive Governance & Oversight processes to track and monitor progress resulting from measurement of critical data elements to- identify priority data issues/concerns and to provide insights on identified issues as how they might impact the data and business processes.
  • As part of on-going Governance & Oversight- measure effectiveness of Data Governance processes and capabilities.
  • Measure Data Governance Program rollout progress, including policies and procedures.
  • Initiate and manage a data user communication strategy covering system and data problem notifications, systems and data enhancement notifications, as well as useful tips.
  • Initiate and complete Policy, Governance & Metrics annual and other relevant Governance & Oversight reviews.

Competencies/Skills/ Qualifications

  • Superb ability in strategic thinking and the ability to frame business problems. Excellent communication skills and ability to work with senior management required.
  • A strong collaborator with a demonstrated ability to influence broadly and challenge conventional thinking. Experience in collaborating with cross-functional teams. An influencer who communicates clearly and frequently to both technical analysts and non-technical Business leaders.
  • Minimum Bachelor's Degree in any of the following disciplines: Computer Science, Management Information Systems, Engineering, Mathematics, Economics, Business.
  • Advanced degree preferred. (Masters or above in fields including but not limited to: Information Systems, Economics, Statistics, Operations Research, Mathematics).
  • 10+ years of analytical/data type of work experience preferred, with a strong understanding of data, databases, data tools (e.g. SAS, SQL, etc.) and data processing experience.
  • Excellent program/project management skills required.
  • Strong technical understanding of data architecture, data quality and related technologies along with data quality management principles.
  • Data quality business process improvement experience as it pertains to compliance and data quality initiatives.
  • Ability to thrive in a dynamic and fast-paced environment.
  • Experience in consumer/retail banking or financial services.
  • Ability to think strategically, creatively problem solve, and the ability to engage resources outside of their direct control to achieve objectives.
  • Solid working knowledge of core business functions such as quality management, data management, business intelligence, and information technology.
  • Experience driving large-scale technology-based change initiatives, in consumer banking such as retail banking, credit cards, mortgage, investment products or small business will be an asset.
  • Able to work well across multiple functional areas and geographies.
  • Demonstrated ability to deal with ambiguity and to interface with internal and external resources to define requirements.
  • Project management and/or process reengineering experience in key bank functions such as sales, marketing, finance, risk, products, operations, technology or compliance will be an asset.
  • Outstanding analytical and organizational skills with an attention to detail. Tenacity to identify the root cause of problems is essential.
  • Capability to quickly switch contexts between strategic and detailed analyses.
  • Willingness to pitch-in with other team members. Entrepreneurial spirit and the ability to objectively evaluate established business processes, policies and programs.
  • Strong communication, presentation and influencing skills.
  • Self-motivated professional with clear and strong "can do" approach.
  • Seasoned go-getter who can manage ambiguities well
  • Strong influencing and negotiation skills to manage large and diverse set of stakeholders. Ability to explore alternatives and positions to reach outcomes that are supported and accepted by various parties.
  • Strong knowledge of consumer banking processes, controls and systems
  • Detail oriented; diligent and self-driven
  • Proactive and Dynamic. Able to identify and resolve issues quickly and effectively.
  • Ability to work effectively in situations requiring analytical, interpretive, and problem-solving techniques.
  • Demonstrable ability in partnering across multi-functional organizations to bring about change in a specialize function or capability.


Singapore; the candidate must be entitled for Singapore employment


C13 / Vice President

Job Family Group:

Operational Risk

Job Family:

Business Control/Data Risk and Controls

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

Job Family Group:
Risk Management

Job Family:
Operational Risk

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

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