Funds Services Asia Pacific Business Manager

Hong Kong, Hong Kong
01 Aug 2022
08 Aug 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time

Job Title:Business Manager
Officer Title:Vice President
Division:Securities Services
Dept:Funds Services
Location:Hong Kong, Singapore

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Job Purpose:

This is an Asia Pacific Business Management position that will support Citi's rapidly growing Fund Services and Middle-Office Services business. Citi is experiencing significant market momentum within the Security Services industry, and this momentum is fluid by the Funds and Middle Office Servicing at the core.

This role reports to the Global Head of Business Management in Fund Services. The position will drive strategic initiatives allowing the business to continue growing in a controlled and regulated environment.Responsibilities will span globally and include P&L and other commercial goals, as well as working across Product, Network & Regional Management, Sales/CE, Finance, Risk, Operations and Technology.

The ideal candidate should have a proven success record and demonstrate a track record of supporting a complex product set, with a hands-on leadership style. The role requires active people management, problem solving and leadership skills to drive Citi's strategy. The candidate must be able to work effectively in a cross-functional environment. In addition, the candidate must have excellent verbal and written communications as well as analytics and presentation skills.

Key Responsibilities:

Core Business Management Functions
  • Partner with APAC Funds management team to ensure the efficient administration of the business
  • Manage and improve business metrics and key performance indicators
  • Initiate and lead short, medium and long term projects to achieve business objectives. Projects may be related to revenue growth, regulatory or market changes, expense reduction and process improvement
  • Contribute to internal and external governance materials and forums focused on business management, commercial, or objectives
  • Collaborate closely with In-Business Risk & Controls, Operations, Finance, Legal, Compliance and Technology to ensure the smooth functioning of the business
  • Drive talent initiatives
  • Understand the external and internal performance drivers of each product / function, be able to articulate verbally and numerically the key variables for success/improved performance, and execution strategies

Business Skills
  • Demonstrate experience in and understanding of Funds products, clients and services.
  • Understand the key financial drivers of the business from top line revenues and expenses and down to the product, region and client level economics.
  • Keen analytical skills to link our financial drivers and how to improve our margin through identifying key revenue and expense opportunities
  • Keen analytical skills to link client drivers to revenue growth.
  • Understand the importance of technology and operational/financial control to the success of the business.
  • Demonstrate ability to manage complex projects and lead cross functional teams without direct management authority.

Communication Skills
  • Foster excellent relationships between the business and the support/control functions.
  • Demonstrate ability to operate with all levels of management

Required Technical Capabilities
  • Strong understanding of the sources of financial and operational data from within the Citi organization
  • Financial analytics skills
  • Expert MS Office skills including Excel and PowerPoint.

Development Value:
  • Build effective prioritization skills as the job entails dealing with multiple conflicting priorities in a time sensitive environment.
  • Successful candidates will have the opportunity for future career progression within the Securities Service / ICG business.


  • An experienced person who has performed a similar support or business management role for extensive years in a large organization.
  • Experience in the Financial Services industry, and Securities Services product in particular, is preferred

  • Strong leadership skills and ability to manage cross-functional teams.
  • Excellent communications skills (written / verbal) at all organizational levels.
  • Results/task orientated with excellent attention to detail.
  • Ability to manage and prioritize effectively and resolve conflicting priorities.
  • Ability to work well as part of a team and autonomously.
  • Excellent MS Office skills including Excel, PowerPoint and Access.

  • Leadership / Communication / Relationship Building
  • Attention to detail
  • Team work
  • Prioritization / Initiative
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:
  • Demonstrates an appreciation of a diverse workforce.
  • Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.

Job Family Group:
Business Strategy, Management & Administration
Job Family:
Business Administration
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting

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