GCG - Banking sales officer, Cards and Personal Loans

Recruiter
Citi
Location
Singapore, Singapore
Salary
Competitive
Posted
03 Jul 2022
Closes
16 Jul 2022
Ref
15671033
Job Function
Banking
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
The Telesales Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:
  • Work with team managers & support team to develop innovation ideas and implement creative way to ensure a productive service process.
  • Work with Business to launch of new products, contact strategy
  • Ensure all related processes comply with Citi policy.
  • Assist team manager to build revenue and volume momentum.
  • Monitor individual telesales daily sales performance through call monitoring.
  • Ensure a high standard of quality service delivered and coach telesales in order to achieve target.
  • Review MIS report to measure telesales standard of performance.
  • Handle and track customer complaints, investigate root cause and rectify with corrective and preventive measures.
  • Provide training, team briefing, case sharing to enhance selling and servicing skills.
  • Performs other duties and functions as assigned.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 2-5 years relevant experience
  • Knowledge of consumer banking including credit card acquisition, portfolio management and insurance would be an advantage
  • Proficient in Microsoft Office with an emphasis on MS Excel
  • Self-motivated and detail oriented
  • Proactive leadership and motivational skills
  • Consistently demonstrates clear and concise written and verbal communication skills

Education:

  • Bachelor's/University degree or equivalent experience


Job Family Group:
Consumer Sales

Job Family:
Telesales

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

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