Senior Project Manager - Data Warehouse (Financial Services)

Key Responsibilities

• Ensure the traceability of the incidents and the quality of the ticket captured

• Work closely with the IT support teams

• Participate in the ticketing backlog clean-up and incident triage configuration

• Analyze statistics

• Act as key contact for stakeholders in case of request escalation or incident

• Define service level agreements with clients and outsourcer

• Organize and lead internal service review meetings with key stakeholders for each BLs

• Responsible to raise back to different service reviews of each outsourcer incidents of the perimeter. Track service performance against defined service level agreement

• Setup PIR and SIR meetings

Experience:

• Proven working experience as IT Service Manager (min 7-10 years) in a banking environment.

• Strong experience with Service Now tool.

• Strong knowledge of ITIL Standards

• Knowledge of technology and operations in the investment bank industry

• Strong client-facing and excellent communication skills

• Proficiency in English (written and verbal)

• Experience working in a complex and changing environment

• Problem-solving mindset, attention to details, rigorous

Location: Paris

Contract: € 6 months long term rolling contract up to 2.5 years

REFER A FRIEND

If you're interested in this opportunity, please forward you're CV. Alternatively, if you would like to know more information or have a confidential discussion, please contact Margarita Ivlieva - call on +33 (0)783 82 54 18 margarita.ivlieva@srinvestmentpartners.com for more details